By feature writer L. Aruna Dhir: It is the fully committed characteristics and a trained, positively inclined, responsibly ticking brain that guide our Hotel Brand Ambassadors to make the real difference between the ordinary and the awe-inspiring, the mundane and the magical, the lazily common and the effusively enchanting. Let’s learn about the remaining five Brand Ambassadors and their superior powers.
Top Ten People Who Can Make Or Break Your Hotel Brand Part 1
By feature writer L. Aruna Dhir: The power to make or break your brand lies with a handful of front of house and back of house team members who cater to the basics of a guest’s experience with your brand; from the moment the guest arrives to the length of his/her stay and beyond. Let’s take a closer look at these folks who hold the power of the Hotel’s universe in their very able hands.
B&B Anyone?
By feature writer Alan Campbell: So you think you want to be the owner of a B&B? You have probably stayed at one or two during your travels, and said “I can do this” – small cozy surroundings, a home fresh cooked breakfast (usually done by the host, who is actually the owner as well). You take an old house that may have six or seven bedrooms and after some extensive remodeling you now have a B&B. Dream on – I wish it were that easy.
Hotel Website Design for a New Responsive Digital World
By GuestCentric: As a hotelier, you should understand the most important factors in good web design, making it easier to take a wise decision when selecting your web design provider. By doing so it is possible to find webs designers that are able to provide a great website in a just a couple of weeks and you will be pleasantly amazed by a website that achieves its mission of delivering the right ethnicity according to the type of accommodation.
Next Wave of Travellers Care Less about Luxury Hotel Bling
By Kevin Brass: Luxury hotel executives know they have a problem. A pillow menu, gold-plated bathroom fixtures and spacious rooms will not be enough to woo the next generation of the world’s wealthiest clientele. They will be better traveled than their parents and grandparents, and much harder to please.
America’s Most Luxurious Hotel Suites
By Stephanie Orma: Indoor basketball courts, island-sized balconies and bathrooms that belong in museums – America's got some crazy indulgent hotel suites with price tags to match.
Social Media and Reputation Management for Hotels: Eight Key Takeaways
By feature writer Daniel Edward Craig: Last month I gave presentations on social media and online reputation management for hotels in Barcelona, Madrid, Paris, London and Rome in partnership with ReviewPro and WIHP. Everywhere we went we found hoteliers facing similar challenges: How to adapt to changes in technology and traveller behaviour, cut through the noise, and use social media to drive higher awareness, guest satisfaction and revenue? To that end, here are eight key takeaways from my presentations.
Hospitality Employees Dont Want to be Happy
By feature writer Todor Tzolov: Have you ever wanted to improve employee performance and thought, “What can I do to make my employees happier?” Our research shows that if you want to improve employee engagement, you should stop focusing on happy. Instead, understand what motivates employees and what increases their broader emotional commitment.
Building Mobile Apps to Boost Meetings
By feature writer Larry Mogelonsky, MBA, P. Eng: Many of your sales teams are already utilizing electronic group-RFP search engines such as Cvent (www.cvent.com). This program enhances your property’s ability to secure new business. But what about enhancing the experience for your conference delegates once they are on property? That’s the basis for Cvent’s new meeting and event mobile app division entitled CrowdCompass.
The Hotel Training Cycle
By Feature Writer Alan Campbell: Why does the industry spend so much time on training? The turnover in the customer service department is very high. Some owners have questioned the process. It is very expensive to provide good training to employees. Would it not be better to provide the minimum of training, since the employees will probably jump ship anyway? Have you not heard all of these comments before?
