By Tom Costello: New Orleans is a great place to visit but on this trip, there was something that I felt was missing. Service. Poor service is a problem that plagues the hospitality industry and good service, no exemplary service, must be a priority for any business owner, manager and his staff. I believe that there are three underlying factors why the service was so underwhelming in the majority of the establishments that I visited in New Orleans.
On-Boarding Tips from an HR Guru
By Gary Jones: Welcome to the Company! If you are or have been a manager of people, you have probably experienced what is now called “onboarding” or the orientation and socialization of newly hired employees. The onboarding process can begin prior to the new employee’s first day of work and can last up to a year or more depending on the organization and complexity of the role.
Get Emotional About Gaming
Emotions rule. We all know it’s true, even if our brains try to occasionally convince us they really are in charge. It’s our emotions that are the strongest predictor of whether or not we are loyal to a brand. Research we conducted several years ago demonstrated this is the case with hotel brands. And emerging data from the Market Metrix Hospitality Index shows the same thing holds up with gaming and casino brands as well.
Avoid Airline Bag Fees With Free Items From Hotels
By Kelli B. Grant: Air travelers looking to cut the weight of a checked or carry-on bag may find one offbeat solution helps: booking the right hotel room.
Ten reasons why hospitality jobs are great
According to the 2009 Trends & Statistics survey by the British Hospitality Association (BHA), around 1.9 million people now work in the industry. The chances are, if you’re reading this, you’re one of them. You probably also know exactly why your industry is so popular, and why so many people want to work in it. Yes, the shifts can be long and tiring, but you'll rarely find someone with a hospitality job who doesn't have a passion for it. Here are just ten of the reasons why a career in hospitality is well…great!
Could Pop-Up Hotels Be the Answer to Manhattan’s Office Vacancies?
By Leslie Horn: The problem? Vacant office space in Manhattan has spiked over the past few years. One possible solution? Replicable pop-up hotel rooms designed by Danish firm Pink Cloud.
Top Ten People Who Can Make or Break Your Hotel Brand Part 2
By feature writer L. Aruna Dhir: It is the fully committed characteristics and a trained, positively inclined, responsibly ticking brain that guide our Hotel Brand Ambassadors to make the real difference between the ordinary and the awe-inspiring, the mundane and the magical, the lazily common and the effusively enchanting. Let’s learn about the remaining five Brand Ambassadors and their superior powers.
Risks and Responsibility of Owning and/or Operating a Restaurant: Responsibly Selling Alcohol
By feature writer Noelle E Ifshin: When you decide to own or operate a restaurant there are inherent risks and responsibilities that you are undertaking. It is important that you take every measure to minimize these to protect yourself and your employees from possible injury, harm, litigation and financial loss. Here are four basic ways to ensure the responsible sale of alcohol.
With Rising Profits Ahead, Hotels Start Pushing the Envelope
By Paul Toscano: As hotel owners become increasingly optimistic—and profitable—a brighter future is driving new investments and innovation, say industry insiders, who are forecasting improvement in several key metrics for 2013.
Expanding The Social Media Toolbox: Why Your Hotel Should Be Using Vine
By Dave McGovern: Why should hotels consider adding Vine to their social media marketing mix? Marketers need to focus on tactics and platforms which best reach their audience. Regardless of the target, video is the clear cut king when it comes to influence across social networks.
