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How Big Data Is Shaping the Travel Business

By Hervé Couturier: It would be almost impossible to overstate the transformative potential of big data to the travel industry. Big data is arguably the biggest opportunity in a generation for travel businesses to embrace the changing structure of data and maximize its use. It offers the potential for a vast shift for all travel companies, empowering them to enhance both the business and experience of travel.

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When Trendy Hotels Are ‘Ghastly’ and ‘Coal-Mine Dark’

By Jessica Dailey: Many of New York's trendiest hotels also happen to be some of the most beloved hotels, but just like snake print pants aren't for everyone, the city's most of-the-moment hotels can't win over every guest. Culled from TripAdvisor, we bring you some terrible reviews of the city's most popular hotels.

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TripAdvisor Presents Travellers’ Choice Attractions

TripAdvisor® today announced the winners of its Travelers' Choice Attractions awards based on millions of valuable reviews and opinions from TripAdvisor travelers. In its inaugural year, the awards honor 1,263 of the world's top landmarks, parks, museums and amusement and water parks.

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Good Review, Bad Review, Why Can’t I Just Ignore Them All?

By Anne Edwards, Editor in Chief, ehotelier: When ehotelier spoke to TripAdvisor’s Global Vice President of Sales Julio Bruno last week, his most important piece of advice to hoteliers was to reply to guests’ online reviews, whether positive or negative.  In practice, what are hoteliers’ thoughts on the importance of responding to guest reviews and what are the blocks stopping them from replying?

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The Compensation Culture: The Psychology Behind the Demands

By feature writer Matt Shiells-Jones: It is almost unreservedly blatant to every business that operates today, that we live in what can only be described as a ‘Compensation Culture’ — where every problem or issue can seemingly be resolved in the form of monetary compensation — but just why is this so and how can you as a business person understand and hopefully counteract this?

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You Love Our Hotel? Well, I Really Don’t Care

By feature writer Carla Caccavale: Imagine a guest walks up to the front desk of your property and says, “I absolutely love your hotel! It has the most comfortable beds ever, your staff could not be any nicer and the meal I had last night in your restaurant was the best I’ve had in ages. Outstanding!” The person behind the front desk just looks at them and says nothing.  Not a word.  Complete silence.  A blank stare.  You would be appalled.  That’s the opposite of hospitality and, in fact, it’s just downright rude.  Right?

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Attention Vacation Rental Reservations Agents: Go Beyond Website Search Support

By feature writer Doug Kennedy: As President of a hospitality industry sales training company for most of my entire career, I have had the opportunity to conduct reservations sales training for just about every niche of the lodging industry.  I have trained five star hotels and one-star youth hostels; destination hotels and all- inclusive resorts; city center and airport hotels, conferences centers and ski resorts.  But there is one niche of the lodging industry that has by far the biggest need for training such as we at KTN provide: the vacation home rental industry.

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Crimes Against Mobility: Your Hotel Website Could Be Punished For Improper Mobile Optimization

By Matt Bitzer: Last week, Google took another step in encouraging site owners to properly optimize their mobile websites. But Google's not one to penalize indiscriminately (ha, almost typed that with a straight face), and has offered to set us wayward webfolk on the right track with their guide to building mobile-optimized websites and their list of common mistakes in smartphone sites.

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