Global Staff Movements for June 2013 provided by Spectrum International.
London Boutique Hotels Round-Up June 2013
By feature writer Saloni: With the turn of the Summer Solstice and the beginning of Wimbledon, the great British summer has officially started in earnest. What have London’s top boutique hotels been up to and what have they got planned for the summer days ahead? Read on to find out.
Hoteliers Raise the Hip Factor to Bring In Younger Travellers
By Nancy Trejos: Major hotel chains known for being reliable and consistent and anything but edgy are now trying to appeal to the younger traveler, spending millions of dollars on elaborate marketing campaigns that draw heavily on pop culture and social media.
TripAdvisor – Hoteliers, It’s Time to Stop the Excuses!
By feature writer Matt Shiells-Jones: I know full well that as I type this, I am about to bring on the wrath of almost every hotelier out there, but I for one am sick to the back teeth of hearing hoteliers create excuse after excuse after elongated drawn out over-explained excuse for not handling TripAdvisor properly, because to be fair, there is no reason for failing to manage what people see about your hotel. Here I accumulate the top excuses I hear all the time (and see posted on forums and articles everywhere), and counter-argue each point — be ready to get annoyed if you use any of these excuses, because there really is no excuse…
Cruising Through HITEC 2013
By feature writer Larry Mogelonsky, MBA, P. Eng: I attended this year’s HITEC trade show in Minneapolis on June 26 expecting, or at least hoping, to see a breakthrough insofar as technology that I could present to my readers – something that would trigger a stampede for your IT department or a call to your owners for more capital infusion. Alas, this was not the case. The 2013 HITEC symposium, excellent in most every way, delivered no knockout blows. But, in it’s own way, the growing number of vendors participating was signs for excitement, as it reflects a definite resurgence for our industry.
Five-Star Cave Hotel to Open in China
By Natalie Paris: The sheer rock face of an abandoned quarry in China is to be transformed into a spectacular hotel with its own waterfall.
Five Ways to Handle Workplace Conflicts
By Scott McDowell: One of the hardest parts of being a leader is having difficult conversations: firing someone, getting into it with a client, apologizing for a mistake, or delivering bad news. Many of us choose avoidance as often as possible. Here are some methods to use with your team or anyone else in the face of everyday conflict.
The Best Luxury Suites at Sea
By Jane Archer: The most luxurious cruise ship suites come complete with 24-hour butler service, lavish fixtures, masses of space and an abundance of indulgent extras.
West Vs. East: Understanding the Chinese Travel Market
By feature writer Larry Mogelonsky, MBA, P. Eng.: My first trip to the Asian continent, sadly, came too late in life – a mere two years ago – and I sincerely wish I could have visited earlier. Every hotel I stayed at excelled at service with dozens of takeaway lessons for Western hospitality businesses.
For Customer Experience, Unleashing the Power of the Unconscious Mind Changes Everything
By feature writer Lou Carbone: Beware: Your guests cannot NOT have an experience. When guests come to your hotel you’re constantly delivering a barrage of clues that effect their emotions, which, in turn, influence their attitudes and ultimately their behaviors. Research has found that 95% of our mental processing takes place unconsciously. How does this impact on your hotel services?
