By Tamara Gaffney and Jason Price: Online bookings for online travel agents, airlines, hotel, and car rental services have reached an all-time high, setting up this summer to be a record-breaking travel season. This latest Adobe Digital Index report, which looked at 51.5 billion visits, reveals overall trends that illustrate the movement toward booking travel online and provides insight into the seasonality of online reservations.
What’s That Smell? Luxury Hotels in New York Reveal What’s Seeping Through Their Vents
By Jacqueline Podewils: Releasing fragrance through ventilation, this trend is now being adapted to luxury hotels. Keying into the power of the nose, in the works are signature lobby scents to compliment familiar fragranced bath product upstairs.
Hotels Offer Meals-To-Go for Air Travellers
By Nancy Trejos: Hotels are taking your takeout orders. A number of hotels across the country are offering gourmet meals for guests to take with them on their airplane rides home.
New TripAdvisor Platform Allows Owners to Manage Their Online Promotion
TripAdvisor Connect will allow all hotels and B&Bs to participate in meta search pricing display and automatic review collection via compatible internet booking engines.
Free WiFi: Learn from the Airports!
By feature writer Larry Mogelonsky, MBA, P. Eng.: I read a lot of online hotel reviews for properties all over. My goal is to try to figure out what simple things can be done to improve the reviews. So, is it fair that people are dishing out one-out-of-five stars reviews and the sole reason given is a lack of free WiFi? No, but that’s just the way it is. Free WiFi is an easy excuse for online ridicule, but it’s also an easy problem to fix.
Top Loyalty Programs and Perks Part 3
By Dr. Jonathan Barsky: In the beginning of our customer loyalty series, we discussed the impact loyalty programs can have on current and future business. In the most recent post we discussed why loyalty programs are not only bigger, but better. This final post discloses which brands have the top loyalty programs, and what perks are most popular among guests.
Seven Hidden Risks of running a Restaurant and their Solutions
By Shail Barot: The restaurant industry is in the midst of a revolution which day by day witnesses an increase in the risks and challenges we face, thus stressing on the dire importance for a solution to counter all these obstacles. This article highlights the hidden risks and underlying dimensions that Restaurant owners face while operating a restaurant and it also provides for safeguarding measures to mitigate such risks.
Food Etiquette From Around the World
By Elise Lévêque: From sticking your chopsticks vertically in your rice, to timing your coffee consumption throughout the day; the world’s food court is a minefield of courtesies and common practices that can have you unknowingly committing a tasty taboo. Here’s a a quick guide to some of the oddest food related faux pas you can commit whilst travelling abroad.
The Hospitality Undertow
By feature writer Alan Campbell: Recently I overheard a conversation at a hotel between two employees discussing the faults of the hotel, and of the GM. If there is dissatisfaction with how things are done there is a place for it, certainly not in the earshot of guests.
What Does Yellow Mean to A Hotelier?
By feature writer Gordon James Gorman: With the month of Ramadan fast approaching, I felt this might be a good time to give our rooftop Japanese restaurant a fresh coat of paint as it’s due to close for the entire month of July, while our Japanese guests all return home, and while our local guests enjoy their Iftars at sunset on our lawns under the Ramadan stars and moon.
