News

Beach Lover’s Paris: Sun and sand on the Seine

By Dhananjay Khadilkar: For four weeks starting July 20 each year when a 1.8-mile stretch of beach appears along the banks of the river Seine in the heart of this landlocked city that is otherwise at least 125 miles away from the nearest coastline.

eHotelier logo
Insights, News

The Debate Over On Hold Messages

By feature writer Larry Mogelonsky, MBA, P. Eng:  Writing opinion editorials over the years has gained me a few fans as well as a few detractors. I fashion myself a man of decorum, so when a critic dares me to reinforce my beliefs, I am more than happy to rise to the occasion. Such is the case for my article recently published discussing on hold messages and why they might hurt your business. Read on for some arguments for and against and make up your own mind.

eHotelier logo
News

Hotel Trivia: Quirky Facts About 10 Iconic Hotels

By Donna Heiderstadt: A hotel is just somewhere to spend the night, right? It is simply a building full of rooms with beds and bathrooms. Of course, that's just the surface. As these 10 iconic American properties show, a hotel can also be a one-of-a-kind showpiece full of fun facts, quirky details, and unexpected hidden histories. Here's a look at some fascinating tidbits you may not know about some of the country's most famous (and historic) hotels.

eHotelier logo
News

At Hotels, New Ideas Mix with the Tried and True

By Julie Weed: New offerings are part of a push among hotel companies to speed up the innovation process and to foster new ideas at the local level by testing them on-site and receiving quick feedback from customers.

eHotelier logo
News

Five Mouthwatering Dishes For High Rollers

By Alex Skjong: From simple street vendors to hole-in-the-wall hot spots, it’s not always necessary to climb into the triple (or quadruple) digits to get a great culinary experience. But for those looking to truly live a lavish lifestyle, thousand-dollar omelets and gilded cupcakes can be the ultimate thrill for high roller foodies.

eHotelier logo
News

The Digital Hotel: Reducing the Tour-Operator-Stranglehold Part 2

By feature writer Lars Hilse: Now that we've presented a few of hundreds of possibilities at your disposal in context to marketing efforts in Part 1 (http://ehotelier.staging.wpengine.com/hospitality-news/item.php?id=25905_0_11_0_C), we want the potential Guest to visit your Website to book their vacation so that the margin entirely goes into your pocket in favour of that of the tour operator.

eHotelier logo
News

Hotels Happily Jump into the Wine Business

By Nancy Trejos: Hotels have long been willing to hawk pillows, linens and bathrobes. Now, they're peddling fine wines. A number of major hotel chains are getting into the wine business, teaming up with wineries to start wine clubs, create their own private labels or hold special wine events.

eHotelier logo
News

Refocusing Legacy Staff

By feature writer Steve Curtin: I often encounter managers who rightly cite the importance of selection in building a staff of exceptional customer service providers. But many of these same managers bemoan the difficulty of motivating those tenured employees whom they inherited to provide the same quality of customer service.

eHotelier logo
Join over 60,000 industry leaders.

Never miss a trend.

Advertisements