By Dharmesh Shah: First things first: Where employees are concerned, loyalty has nothing to do with blind obedience, or unthinking devotion, or length of tenure. Truly loyal employees are not just committed to helping their companies succeed; their loyalty is also displayed in other ways, some of them surprising.
The Top 10 Most Relaxing Resort Spas in the U.S
By Sandra Ramani: From havens of six-mile sunrise hikes to destinations that encourage full days of chilling in pool cabanas, Kindle and cold drink in hand, we present the best hotel and resort spas across the country. Lay back, relax, and breathe very deeply.
How to Win More Customers with the Human Touch
By feature writer Alan Fairweather: I was booking into a hotel recently. Well my client was doing the booking I was standing back just watching what was going on behind the reception desk. There were five young ladies and one young man behind the desk, and I was watching them going about their business. Efficient — yes. Warm and friendly — no way!
Does Your Hotel Website Accept Online Payments?
By feature writer Debbie Allen: Attractive photos and the allure of the descriptions provided can often be enough to entice dreamers to make the decision to take a vacation. The trick is to let the customer see the product, and then make buying it quick and easy.
Hilton Leads Rush to Africa in Fastest Boom: Real Estate
By Nadja Brandt: Marriott International Inc. (MAR), Starwood Hotels & Resorts Worldwide Inc. (HOT) and Hilton Worldwide Inc. are turning to Africa, where a growing middle class and rising travel are fueling the fastest pace of hotel development in the world.
Der Schlusspunkt: Lost in Translation
Often we have problems communicating with our team effectively. Sometimes it is because we don't know exactly what we want them to do; sometimes we talk in a different language and sometimes their receiver is switched off. However, effective communication is the most important skill for a manager. Over the years I have witnessed a few funny communication mishaps where the main point got lost in translation. Some of these stories may teach us more than any text book.
MapQuest & Priceline Join Forces: Is Your Hotel Optimized For Bookings?
By Abby Heft: MapQuest recently announced a new partnership with Priceline, which will give users the ability to book hotels directly from MapQuest search results. If you never thought MapQuest was a channel to pay attention to for your hotel, now is the time to change your tune.
Marriott Hotels Designs Pop-Up Restaurant Concept
By Louise Oakley: Marriott Hotels & Resorts has created a new restaurant concept that enables its hotels to change the cuisine offered as regularly as every month. This changeable pop-up restaurant incorporates the latest design and digital technology to enable variations to its walls and ceilings, entirely altering the look of the outlet.
The Worlds Top 10 Hotels2013 Edition
By Nadia Carriere: Booking hotels can get overwhelming due to the vast selection available, but what if you were provided a list of the world’s top hotels? The Insider’s Select list has hotels from all over the world, however the top 10 list mentions 5 different hotels in one particular country. Holding five places, this vacation destination certainly seems to be the most popular among travellers, more so than others. At least according to Expedia’s guest reviews. Can you guess which country it is?
Beach Lover’s Paris: Sun and sand on the Seine
By Dhananjay Khadilkar: For four weeks starting July 20 each year when a 1.8-mile stretch of beach appears along the banks of the river Seine in the heart of this landlocked city that is otherwise at least 125 miles away from the nearest coastline.


