The four star Hotel Master Johan in Malmo?, Sweden is the first to join the BW Premier Collection.
Using customer complaints to your advantage
By Tim Millett: Even if you feel they are unjustified, complaints represent an opportunity to fix a problem, fill a need, right a wrong or ease a stress. They can draw you closer to your customer.
Housekeeping at the Royal Household
By James Brackley and Jennie Darling: Undergraduates at the Edge Hotel School got an exclusive insight into the unique housekeeping operations on a special tour of WIndsor Castle.
The Langham, Sydney re-opens after major refurbishment
The Langham, Sydney closed its doors in July, 2014 to undertake a $30 million grand transformation.
Vantage Hospitality appoints Greg Burgett as Regional VP of Development
Burgett joins Vantage from Best Western, where he was a Regional Director of Development. Previously, he served in development roles at Choice Hotels International, Red Roof, Motel 6, Microtel and Guest House International.
Holiday Inn AMEA revamps kids’ menu to feature healthier food options
The new children’s menu will be nutritious, fun and tasty and include regionally relevant dishes that cater to a variety of tastes across Asia, Africa and the Middle East.
Kirk Kinsell leaves IHG to join Loews Hotels & Resorts as CEO
Mr. Kinsell joins Loews Hotels after 19 years in senior positions with InterContinental Hotels Group (IHG) and more than 35 years in the hospitality business.
Elie Maalouf steps in as President of IHG’s Americas business
Maalouf’s most recently has been Senior Advisor at McKinsey & Company and he was formerly President and Chief Executive Officer of HMSHost Corporation
Andrew Bozoki joins Four Seasons as Nobu Doha’s Chef de Cuisine
Bozoki joins Four Seasons Hotel Doha most recently from the One & Only Reethi Rah Resort in the Maldives, where he served as chef de cuisine at the resort’s Japanese restaurant Tapasake.
Marco Metge new GM at Centara Grand at Central Plaza Ladprao Bangkok
Throughout his 20-year hospitality career Marco has worked in leading hotels such as Park Hyatt Hamburg, Jumeirah Beach Club Resort&Spa and Madinat Jumeirah.
