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Seven Days of Revenue Management Success – Part One

By feature writer Jean Francois Mourier, CEO of REVPAR GURU: Today, it is your property’s chance to start over. You can revamp your revenue management strategy, simply by following these seven simple daily steps. Using these tips, you will see drastic increases in your bookings and RevPAR, and ensure that your property has seven days of revenue management success every single week.

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Exceptional Customer Service Is Always Voluntary

By feature writer Steve Curtin: Too often, customer service is viewed as a department, a designated employee’s job role, or someone else’s responsibility. Because of this limited view of customer service, many employees are content to simply execute a series of mandatory job functions until the end of their shifts—blissfully unaware of the myriad opportunities forfeited to make lasting positive impressions on their customers.

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Hotels Get Creative to Attract Group Business

By Nancy Trejos: Having a meeting at a hotel no longer means having to sit in a windowless, overly air-conditioned room and noshing on cold cuts sandwiched between stale bread. Hotels are finally starting to lure leisure travelers back as the economy improves, but they are still struggling to convince businesses that they should send groups of employees off-campus for face-to-face meetings. To do so, they're coming up with creative ways to make meetings easier, more comfortable and even more fun.

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Interviewing Successful Hotel Managers: Hoss Vetry of the Ritz Carlton, Doha

By feature writer Lily Lin, MBA, Ph.D: It is obvious that Hoss Vetry is just as passionate about learning, understanding and self-improvement as he is about working for the hotel industry. To him, learning is a way of life; he has the need to learn, to quench his desire for more knowledge. It is a never-ending process for him.

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Time-Tracking Software Helps Make Payroll Easier to Manage

By feature writer Valerie Wilson: How did people survive without a washing machine, dishwasher, or vacuum cleaner? We all love something that makes our lives easier and saves us time, don't we? Read on to find out how time-tracking software is right up there with the dishwasher and vacuum cleaner when it comes to managing your hotel.

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Why the Leisure and Hospitality Sector Is Booming

By Carmel Lobello: This year, the leisure and hospitality industry has been adding the lion's share of new jobs to the U.S. economy. Since April, hotels, restaurants, bars, and other leisure businesses have created an average of 50,000 jobs a month, double the rate from 2012, and more than any other industry. In June, 75,000 of the 195,000 new jobs created in the entire economy were cooks, waiters, bartenders, etc. Does it point to a healthy economy or is there something else behind it?

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Asian Hotels Improve Room Service to Cater to a Variety of Luxury Needs

By Gillian Rhys: Despite some hotels in the US giving room service the chop, it seems that in Asia, rumours of its death have been greatly exaggerated. While the industry claims it's tricky for hotels to make money from it – a concept that is hard to understand, given the hefty prices charged – in Asia room service seems to be flourishing.

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