By Sebastian Busa: When faced with an attractive investment opportunity but limited funding, teaming up with another party and combining resources and expertise has led to deals happening. In a more conservative post-GFC world, there is also a growing desire to "share the risk and the reward".
Managing Chatty Customers
By feature writer Steve Curtin: Rather than placate a talkative customer by listening to her or, worse, encourage her by asking open-ended questions or offering their own commentary (while other customers wait in line or on hold), employees should take steps to assertively manage the conversation, such as…
ShiftNote Is Changing The Way Scheduling Works In The Hospitality Industry
By Amit Chowdhry: ShiftNote is a startup based in Shawnee Mission, Kansas that has a web-based manager logbook and an employee scheduling tool. Unfortunately, many restaurants, hotels, and bars still use inefficient paper logbooks to schedule employees. ShiftNote helps businesses improve communication, spend less time figuring out what happened on the past so that they can focus on the future, and maximize sales by minimizing labor costs.
Looking Inside London Luxury
By feature writer Larry Mogelonsky, MBA, P. Eng: An Interview with Simon Wakefield, GM of The Halkin by COMO Hotels and Resorts
Flash Sales – No Flash In The Pan But Getting Marketing Messages Right Is Key
In the middle of a “polarising market” membership based luxury flash sales site like Secret Escapes wants to be sure it gets its marketing messages spot on. Pamela Whitby finds out how
Hoteliers Dont Get Disconnected
By feature writer Alan Campbell: I am a dinosaur of the hotel business, the young students can’t imagine how I was able to run a hotel without a computer, imagine that? Today’s students were born with an IPad in their dipper, they don’t know any other way to communicate without a Mobil device, it is a necessity with them, you remove it and they feel disconnected, not only from a device but also from reality.
The Smart Hoteliers Guide to 2014 Digital Marketing Budget Planning
By feature writer Max Starkov: HeBS Digital announces the launch of “The Smart Hotelier’s Guide to 2014 Digital Marketing Budget Planning,” just in time to plan your digital marketing budgets for next year.
Abu Dhabi Investment Fund buying 3 Editions from Marriott. What does this mean to Marriott and the Edition brand?
By Jim Butler: Craig Karmin and Alexandra Berzon of the Wall Street Journal broke a big story in its US editin on August 15, 2013. The headline is "Marriott Close to Deal to Sell Three Hotels to Abu Dhabi Fund." The story, in which I am quoted, describes reports from people close to the deal, that Marriott International is about to close a sale of 3 Edition hotels in London, New York and Miami Beach. The reported buyer is Abu Dhabi Investment Authority, or ADIA.
Hotel Internet Marketing: When Its Right, When Its Wrong
By Jerome Serot: There’s no avoiding it; if you want to put your small hotel on the map, you need a hotel Internet marketing plan. If the prospect of developing an online strategy makes you consider running away to join the circus, take heart. It doesn’t have to be overwhelming. Just take one small step at a time—and make sure each step is the right one.
Increased Travel, Meeting Costs in 2014
By Samantha Whitehorne: 2014 is looking good for meeting and travel suppliers and, well, a little more expensive for business travellers and meeting planners and attendees. That’s according to Carlson Wagonlit Travel, which has released its 2014 Travel Price Forecast.
