By Harry Wheeler: Hospitality design is constantly evolving and being influenced by trends, technology, and most importantly, the growing expectations of our guests. As the generations change, so do their wants and needs. With the newest population group -Generation Y-coming into maturity, we are on the cusp of another evolution of change in hospitality design.
In other news….
Accor launches new Arabic website
Marriot launches new initiative in the meetings market
Groupon Getaways launches 2014 with 'alternative' destinations and deals
World Travel Awards Celebrates in Antalya, Turkey
The industry's elite, including senior executives of leading travel companies, government ministers and top tourism decision-makers, attended the gala event hailed as the 'Oscars of the travel industry' by the Wall Street Journal.
Quit While You Are Ahead
By feature writer Alan Campbell: It seems to me that some hotel chains need to be hit over the head to make them understand a few things…
As Cities Use WiFi To Lure Guests, Hotels See Revenue Source Fade
By Danny King: A growing number of cities are looking to lure more travelers by offering free WiFi in busy tourist destinations. But while good news for travelers, that trend is not such wonderful news for hotels.
Realising The Vision Of True Personalisation
Personalisation is not a 'set and forget' activity; it is an evolutionary, iterative process that demands real-time testing and measurement, says Nick Keating, vice-president EMEA at Maxymiser
New-Look Marriotts To Focus On ‘Work And Play’
By David Edgcumbe: A Marriott International company-wide brand uplift of its core Marriott Hotels and Resorts brand, which comprises around 500 hotels in 60 countries, will focus on three pillars of style, technology and the notion that work and play are no longer interchangeable.
Visionary Guest Satisfaction
Although Langham's dedication to guest service and satisfaction remains unchanged after nearly 150 years, the world moves much faster today. Guest expectations are very high, and the choices available to them have never been greater. Keeping up with today's guests requires a continuous vigilance and a real-time connection.
