By feature writer Gary L. Jones: Whether you work for a small company or a large one, having unfilled positions can hinder your organization’s performance. Unfilled senior level or critical positions can cause great problems in productivity and real revenue losses. The term succession planning is used to describe the process used to identify key leadership positions (or critical positions), and define who will be able to move into those roles in the future. A successful Succession Planning program will include the following components.
Der Schlusspunkt: Some Guests Depart Our Hotels but Never Leave! And They Never Pay!
Hotels provide a place to all kinds of guests seeking refuge for all kinds of reasons, sometimes even to supernaturals. After all, hotels are better places than windy cemeteries or empty ruined castles; as in real life, some just know what's best for them!
Seven Golden Rules of Great Feedback Survey Design
By Melissa Mackey and Frances Kibbe: Although guest feedback surveys are common in the hospitality industry today, the effectiveness of a survey really depends on how well it is designed. What you will find below is the approach we have shaped and refined over the last 15 years of developing guest feedback surveys.
Hotel Banquet Department Staff Now Part of the PR and Marketing Team
By feature writer Doug Kennedy: Over the many years I have been conducting on-site training for the hotel industry I have trained nearly every department from front desk through hotel maintenance on hospitality and guest service excellence. Yet until recently one department I had never been asked to train before was the banquet services. When I received the call from an existing client to train the 100+ banquet servers and bartenders I immediately thought it was a good idea. Yet the more I thought about it I realized it was actually a brilliant idea for management to recognize the importance of this unique department.
International Tourism Demand Exceeds Expectations in the First Half of 2013
By Tatiana Rokou: Destinations around the world welcomed an estimated 494 million overnight visitors in the first six months of 2013, according to the Advance Edition of the UNWTO World Tourism Barometer released on the occasion of the UNWTO 20th General Assembly.
On the Move in August, 2013, part 2
Global Staff Movements for August 2013 provided by Spectrum International.
Africa Is a Giant Complex Game of Monopoly
When delegates arrive at the Africa Hotel Investment Forum (AHIF), which takes place in Nairobi on 23-25 September 2013, they could be forgiven for feeling like players in a giant, complex game of Monopoly (the world famous board game where players compete to buy properties and develop them into hotels).
Autumn Beckons a Return to Productivity for the Northern Hemisphere
By feature writer Larry Mogelonsky, MBA, P. Eng.: With the summer season behind us (winter season for those in South America, South Africa or Australia), spend a few minutes taking stock of your situation and planning your strategic charge through to the end of the calendar year. Here is my ‘Top Ten’ list of items that should be on your radar as we drive towards the final quarter.
Does Your Hotel Website Meet Potential Customers Needs? How to Conduct Usability Tests to Discover the Answer
By Daphne Jameson Ph.D.: This CHR tool explains how hospitality managers can evaluate the extent to which their hotel or restaurant website meets potential customers’ needs by means of usability tests.
U.S. Lodging Sector Performance Remains Favourable Despite Sluggish Economic Growth
An updated lodging forecast released today by PwC US shows favourable gains in hotel performance, consistent with PwC’s expectations at the start of the year. Occupancy levels at higher-priced hotels are ahead of prior peak levels, industry RevPAR is above its prior peak, and hotel construction activity, while rebounding, is still quite moderate.
