By Rohit Bhargava: You've heard of satisfied customers … but grateful customers? Those are the customers you really want. Here's how to get them.
Grocery Delivery Gaining Traction Throughout Hotel Industry
By Danny King: Hotel grocery delivery is not just for select-service, extended-stay or family resorts anymore.
Promoted Tweet Used to Complain about British Airways
By Jane Wakefield: In a modern spin on the tale of David and Goliath, a disgruntled customer has found a new way to use social media to take on a big corporation.
The Life of a Hotel Doctor: Disappointment
By feature writer Mike Oppenheim, M.D.: “Come alone. Don’t bring any FBI or CIA” – not the words you want to hear as a hotel doctor.
Major Shift in the Definition of Passenger Comfort When Flying
Honeywell Aerospace released a survey that signals a shift among consumers in the definition of airplane passenger comfort and confirms an increasing demand for global, transoceanic, fast and consistent in-flight wireless connectivity. The research was conducted among more than 3,000 adults in the United Kingdom, United States and Singapore who have used Wi-Fi within the past 12 months.
Best Places to Vacation and Indulge Your Vices
Vacation is a time to indulge. For many, that indulgence may be lazing around in a beautiful place and doing nothing very much at all. For others, indulgence may come in a less… innocent… form. Whether your poison is liquid, herbal, material or menacing, here are the best cities to vacation in for your vices.
Carnival to Spend $180 Million to Meet New Environmental Regulations
Carnival Corp. will spend $180 million on new exhaust cleaning technology on 32 ships to help it meet new environmental standards that threaten cruise itineraries near coastlines in North America.
Seychelles Boasts Most Expensive Hotel in the World
The world’s most expensive luxury hotel has been identified and the distinction goes to the Seychelles’ North Island Lodge. Luxury-Hotels.com made this discovery after compiling the results of its latest survey. See the top ten here.
Dear Star (Rating): You Dont Shine As Bright These Days
By feature writer Carla Caccavale: I know you know this hotelier. You’ve met him (or her) at least once in your lifetime. The one who is with a five-star hotel and lets you know it. Repeatedly. They would ink it across their forehead if facial tattoos were acceptable in their world, but guests and colleagues would probably turn an eyebrow up at it.
Eight Key Strategies for Climbing TripAdvisor Rankings
By feature writer Daniel Edward Craig: In researching ReviewPro’s Climbing TripAdvisor’s Popularity Index webinar last month, I asked a range of hoteliers how they achieved—and maintain—top-10 rankings. Their testimonials underscore that despite the disruptive force social media has had on the hotel industry, traditional hospitality has never been more important.
