By Halah Touryalai: What do Hilton Hotels, the Palms Casino Resort, Motel 6 and the Fairmont San Francisco have in common? They’re all owned by private equity firms.
Top Dining Trends for 2013
Benchmark Hospitality International® has released its Top Dining Trends for 2013. The trends were observed by Benchmark’s executive chefs and culinary experts at the company’s 39 luxury hotels, resorts and restaurants coast to coast and off shore.
Hidden Islands You’ve Never Heard Of
By Anne Banas: Unspoiled and isolated, hidden islands are vacation bait for anyone with escapist tendencies. Protected from crowds and the stress of modern life, these retreats will allow you to become one with nature, soak up local culture, and live in paradise. Here are 10 secret places—from the mysterious North Atlantic to the warm waters of the Indian Ocean—where you can completely surrender to island time.
And the Winner is…? Smith Launches First Global Boutique Hotel Awards
Will it be QT Sydney’s sleek design? The Upper House’s mouth-watering restaurant? Or Crosby Street Hotel’s coolest bar? Globe-roving boutique hotel experts Mr & Mrs Smith are celebrating 10 years in travel with the launch of their own stylish hotel awards, and they’re inviting boutique hotel fans around the world to participate.
Customer Service Training Is a Waste of Time
By feature writer Alan Fairweather: A waste of time! That may sound a bit strange coming from someone who has delivered hundreds of customer service seminars over the past twenty years. However, there are two provisos.
Hoteliers Don’t Get Disconnected: Chatting to Gen Z
By feature writer Alan Campbell: It has been a very interesting week of speaking to local university hotel majors. There is a lot of excitement in tackling the next era of the hospitality industry. In all of these speaking segments I discovered that I am a dinosaur of the hotel business; the young students can’t imagine how I was able to run a hotel without a computer, imagine that?
Your Hotel Concierge Wants to Serve You Online Too
By Mia Taylor: Pin.Pack.Go is an industry first. It's a new, worldwide, collaborative trip planning service created by the Four Seasons that reinvents the way luxury travelers research and receive information when organizing a vacation.
Der Schlusspunkt: Hairy VIPs
In a time of tough competition, marketing departments are working overtime to fill our beds. They have lured families with kids to our hotels, business people, single women, rainbow travellers, culinary discoverers and group and adventure tourists. Have they now run out of ideas? No, the latest trend is guests with pets!
TripAdvisor to Remove Negative Reviews after Hotels Renovate
TripAdvisor has been applauded for agreeing to remove old negative reviews after hotels undergo refurbishment.
How an Alignment of Values Can Ensure Organisational Success in Hospitality
By feature writer Saurabh Bakshi: Values stand at the very core of human decision‐making. When we work in an organisation whose culture aligns with our personal values, we feel liberated. We are able to bring our full selves to work. We not only bring our energy, our creativity and our enthusiasm, we also bring our commitment to the well‐being of our associates and the success of the organisation. Unleashing this energy is tantamount to liberating the corporate soul.
