By feature writer Larry Mogelonsky, MBA, P. Eng: Anyone who’s anyone in the hospitality business knows that F&B is paramount to overall guest satisfaction. Having recently visited the mighty metropolis of London, England, I had the opportunity to visit the always grand and newly reopened Kaspar’s Seafood Bar and Grill at The Savoy. What makes for a great dining experience and how does Kaspar’s fit in with the rest of The Savoy’s restaurants?
Seven Ways To Build Trust At Work
By Bruna Martinuzzi: Trust is your company's most valuable asset for creating loyal customers and employees. Here's what it takes to ensure your business is trusted.
Airbnb Names Chip Conley as Head of Global Hospitality
Airbnb, the community marketplace to list, discover and book unique accommodations around the world, today announced that Chip Conley, founder of the award-winning, boutique hotel company, Joie de Vivre Hospitality, has joined the company as the Head of Global Hospitality.
Three Steps to a Better TripAdvisor Rating
By feature writer Jean Francois Mourier, CEO of REVPAR GURU: Booking a hotel room online requires a strong level of trust on the part of the consumer, because they aren¹t able to see the property until they arrive on their check-in date. This makes sites like TripAdvisor a very valuable tool for consumers. According to ehotelier, an increase in your property¹s TripAdvisor rating can have a drastic impact on your revenues. If a hotel increases its TripAdvisor review score by one point, room rates can be increased by 11.2% without a drop in occupancy. A 1% increase in a hotel¹s online reputation score leads to a 0.89% increase in price (as measured by the hotel¹s ADR), up to 0.54% increase of occupancy and up to 1.42% increase in RevPAR. If you aren¹t already closely monitoring your TripAdvisor rating, I¹m here to tell you that you need to start. And to help you do so, here are three steps that you can take to improve your TripAdvisor rating ¬ and your revenues.
Do My Guests Appreciate My Service Efforts? Part 2
By feature writer Hugo R Mechelse: Did you ever consider why your guest comes to your hotel, restaurant, airline in the first place? Or to be more precisely: did you ever ask? Is it the food, is it you, is it the owner, the location, the interior design, just curiosity, recommendation of friends, or possibly a news paper article? It ‘only’ requires curiosity from your side to find out, as most guests will not tell you upfront what they want, assuming that they know themselves.
Business Leaders Tweet the Secrets of their Success
Business leaders attending the Africa Hotel Investment Forum (AHIF), which takes place in Nairobi on 23-25 September 2013, have revealed what they consider to be the keys to success in doing business in Africa.
Cornell Issues Studies on International Hotel Guests’ Preferences
The Cornell Center for Hospitality Research (CHR) at the School of Hotel Administration has issued two studies that examine the hotel and marketing preferences of international travelers. One study, conducted by J.D. Power, compares guest satisfaction levels of hotel guests in eight nations. Another study compares the attitudes toward flash sales of consumers in five Asian nations.
Ten Food Fads Worth Travelling For
By Christine Sarkis: The most memorable food fads combine familiar favorites in unorthodox ways, cooking up new unions that run the gamut from weird to wonderful. From cronuts to crookies, and umami burgers to Japadogs, these latest food fads are worth travelling for, so pack a fork and hit the road.
Disneyland Paris Falling Apart: Thousands Sign Petition to Upgrade
More than 5,000 people have signed a petition demanding higher standards at Disneyland Paris. Thousands claims the French theme park is 'literally falling apart' with broken rides, reheated food and cancelled shows.
