By feature writer Andrew Lisa: Your hotel's decor – its decorations, art, furniture, furnishings – plays a huge role in how your guests are going to judge its cleanliness, professionalism, and quality. It's natural to want to stand out, be bold, and make your style your own – but there is such a thing as too much. Here's how to know if your hotel's decor is missing the mark.
Don’t Get ‘Scroogled’ by Google’s Latest Keyword Change
By DJ Vallauri: Have you read about Google's recent announcement to make "keyword" 100% of all organic referrals? Google is essentially telling us to move from a keyword centric marketing approach to a more engaging content/page centric approach. Don't panic just yet. Let me help to clarify what savvy hoteliers can do to make sure they don't get Scroogled on this latest Google algorithm change.
Customer Service Quotes: What You Can Learn From The Experts
By Jason Brick: Need some inspiration to get your business moving in the right direction? These customer service quotes from successful entrepreneurs may be the motivation you need to get started.
Skål International New York Celebrates 75 Years of Doing Business amongst Friends
The Skal club of New York celebrates its 75th anniversary on the eve on the Skål World Congress. Over 600 members, guests and their families congregated at the famous New Yorker Hotel on 8th Avenue bring cheer and friendship from all corners of the world.
Las Vegas: Is It Bounce Back Time Yet?
By feature writer Alan Campbell: Has Las Vegas recovered from the great recession? Not by a long shot, though there has been a great deal of improvement. Let’s look at the current challenges Las Vegas faces.
The Best Spa Resorts in the U.S.
If it’s relaxation you’re after, look no further than these destinations: the best spa resorts in the United States as ranked by visitors in Conde Nast Traveler‘s national rankings.
Hotels Get Fuller Globally In August, But Rate Performance Is Mixed
August hotel occupancy increased year over year across the four major global regions, but average daily rate declined across much of the world outside the Americas, according to STR Global.
Are You Ready for a Crisis?
By feature writer Larry Mogelonsky, MBA, P. Eng: I am sure we all watched the unfolding of the horrible drama at the Westlake Shopping Center in Kenya with complete horror. Imagine how the lives of innocent people spending a Saturday shopping were turned around in an instant. No one in their right mind condones such acts of terrorism. And, while the causes of this extremism can be argued incessantly, the simple fact is that terrible, unforeseen events happen. In an informal poll, I asked 25 senior managers (of North American properties) four questions to better understand their preparedness. Why don't you answer these questions for yourself.
How I Hire: Focus On Personality
By Richard Branson: The first thing to look for when searching for a great employee is somebody with a personality that fits with your company culture. Most skills can be learned, but it is difficult to train people on their personality. If you can find people who are fun, friendly, caring and love helping others, you are on to a winner.
Noise Is Most Common Complaint in Online Hotel Reviews
An analysis by ReviewPro of online guest reviews for 5,683 hotels in 20 key tourist destinations reveals that noise is the No. 1 most common complaint by consumers in all but one city. In addition to analyzing reviews for common complaints, ReviewPro, the leading provider of online reputation and social media analytics for the hotel industry, also crunched its data to discover the cities with the best overall reputation based on direct feedback from consumers on more than 100 review sites such as TripAdvisor, Booking.com, Jalan and HolidayCheck.
