By Jason Brick: Need some inspiration to get your business moving in the right direction? These customer service quotes from successful entrepreneurs may be the motivation you need to get started.
Fodor’s Names Top 100 Hotel Picks of 2013
European properties dominate this year's edition of Fodor's 100 Hotel Award Winners, taking 30 of the top spots in categories such as best gastronomic hotels, sleek city addresses and creative conversions.
Gain The Respect Of Your Team By Being Wrong
By feature writer Steve DiGioia: One of the quickest ways to lose the respect of your team is to think you are always right. Just because you were recently promoted, does that mean that you have experienced all the various situations of your job? Have you done your job without making mistakes? So when these mistakes happen, what do you do? Do you cover up your shortcomings so no one would know? Or do you take this opportunity to gain the respect of your team?
Skål International New York Celebrates 75 Years of Doing Business amongst Friends
The Skal club of New York celebrates its 75th anniversary on the eve on the Skål World Congress. Over 600 members, guests and their families congregated at the famous New Yorker Hotel on 8th Avenue bring cheer and friendship from all corners of the world.
Las Vegas: Is It Bounce Back Time Yet?
By feature writer Alan Campbell: Has Las Vegas recovered from the great recession? Not by a long shot, though there has been a great deal of improvement. Let’s look at the current challenges Las Vegas faces.
The Best Spa Resorts in the U.S.
If it’s relaxation you’re after, look no further than these destinations: the best spa resorts in the United States as ranked by visitors in Conde Nast Traveler‘s national rankings.
Hotels Get Fuller Globally In August, But Rate Performance Is Mixed
August hotel occupancy increased year over year across the four major global regions, but average daily rate declined across much of the world outside the Americas, according to STR Global.
New Le Meridien Study Reveals More People Choose Coffee over Sex for Their Morning Buzz
Study finds global travellers would rather say “au revoir” to sex, alcohol or social media than coffee for one year.
Warning to Hotels: Don’t Post Fake Reviews
By feature writer Madigan Pratt: Review sites like Google, Yelp, Citysearch and even TripAdvisor have taken a huge hit recently in the media for publishing fake reviews. So have a number of so-called reputation management companies for helping foster the practice.
Are You Ready for a Crisis?
By feature writer Larry Mogelonsky, MBA, P. Eng: I am sure we all watched the unfolding of the horrible drama at the Westlake Shopping Center in Kenya with complete horror. Imagine how the lives of innocent people spending a Saturday shopping were turned around in an instant. No one in their right mind condones such acts of terrorism. And, while the causes of this extremism can be argued incessantly, the simple fact is that terrible, unforeseen events happen. In an informal poll, I asked 25 senior managers (of North American properties) four questions to better understand their preparedness. Why don't you answer these questions for yourself.
