MGM Resorts International and Mobilitie, LLC, are continuing to enrich the mobile experience through Wi-Fi. Now when visiting Las Vegas, whether for business or pleasure, guests can find high-density Wi-Fi throughout MGM Resorts International destinations with the completion of the roll out at Monte Carlo, New York-New York, Luxor and Excalibur, all with the same quality Wi-Fi as the Company's sister properties.
Can I Speak with Your Supervisor?
By feature writer Steve Curtin: This is the first post in a series that will explore a set of questions I received from participants during a webinar on the topic of customer service.
The Horror: Occupancy Climbs and Satisfaction Falls
By Dr. Jonathan Barsky: What happens to guest satisfaction as occupancy climbs? Higher occupancy means more money. But it can also mean more work for staff. When not planned for, high occupancy can push facilities and processes to capacity limits, and guests notice. Guest satisfaction can be in jeopardy if management fails to make adjustments to meet the added demand.
Five Rookie Home Page Mistakes You’re Probably Making
By Jason Brick: Your website is one of your biggest marketing opportunities. Don't let it fall victim to these 5 home page missteps.
Honeymooners Seek A More Active Experience
The average newlyweds will blow around £5,000 on their honeymoon, with the perfect break combining sunbathing, sightseeing and sports, reports Kuoni.
Kempinski and Leela End 25 Year Alliance
Kempinski Hotels and Leela Palaces, Hotels & Resorts have mutually agreed to bring the companies’ fruitful 25-year relationship to a close.
Is Your Hotel As Good As You Think It Is? Part 1
By Feature Writer Brett Patten: I'm writing this four-part article series to every hotel GM and industry professional that wants to gain a deeper understanding of how to better create an emotional connection with their customers from their hotel's total guest experience that has the potential to translate into stronger financial performance.
U.S Shutdown Ruins Long Standing Tourist Plans
Tourists across the United States were turned away from some of the most popular attractions the country has to offer – museums, parks and historical sights forced to shut down because Congress has failed to agree on a budget bill.
Stories of Genuine Hospitality
By Feature Writer Doug Kennedy: Back when I was younger, I thought travel was always fun, adventurous and exciting. It took me years to understand the vast spectrum of reasons why guests travel that are far beyond "business" or "leisure." Now in my hotel industry conference presentations and private on-site hotel trainings, it is my job to help our frontline colleagues to better-understand the guest "stories" being lived out every day behind our guest room doors. Here is a selection of those stories.
