By feature writer Jeroen Gulickx: Hotels are converting rooms to gyms and clearly taking the offering extremely serious. Yet it is up to the individual to look and understand all the alternatives.
Travelers Writing Fewer Reviews & Being (Somewhat) Kinder, While Hoteliers Are Responding More
By feature writer Carla Caccavale: TrustYou’s new quarterly report uncovers review trends encompassing scores, volume, management response rates, service, pricing & more…
Hotels hire specialists to cure guests hangovers
By Catey Hill: Want to smell like Chanel No. 5, get rid of a hangover or score hand-shaved artisanal chocolate soap — all without leaving your hotel room? (Me, too.) If you’re a guest at some luxury hotels, a “specialty concierge” can take care of that.
Marriott, Hilton-Branded Hotel Portfolio Is Sold to MCR Development
MCR Development, New York City, on Friday announced it has acquired 26 Marriott and Hilton hotels from Western International for US$430 million.
What Has Our Restaurant Dining Experience Turned Into?
By Feature Writer Steve DiGioia: Being in the hospitality business for over 25 years, I have seen some of the best and worst at their trade. They all had one thing in common, they wanted to earn as much in tips on each shift as they possibly could! And why not? That’s why they have a job. But whatever happened to customer service? What happened to the dining experience we used to receive? Where are all the waiters of days gone by?
Better Than Swiss Chocolate
By Feature Writer Larry Mogelonsky, MBA, P. Eng: Interview at Grand Kempinski Geneva with Theirry Lavalley, General Manager.
Lack of Directional Signage A National Disgrace for Tourism
By Feature Writer Doug Kennedy: As a conference speaker and hospitality industry trainer, I have often experienced the anxiety of flying into a foreign country with a different language for the first time. Although I (regrettably) have not yet managed to learn any languages beyond my American English, I cannot once remember flying into an airport that I could not easily find my way around. Yet several times I have had a huge problem when flying back to my own country from international flights.
Data Analysis Reveals Hotels with Best Online Reputation
A new analysis by ReviewPro of more than 100,000 guest reviews of Singapore hotels reveals that consumers give top scores to The Forest by Wangz, ranking it ahead of internationally known luxury chain hotels such as Marriott International’s Ritz-Carlton, Raffles, Mandarin Oriental, Four Seasons, Conrad by Hilton Worldwide and Pan Pacific.
Our Reputation – Do We Measure Up?
By feature writer Alan Campbell: When the travelling public decides to take a vacation, or a short trip, where do they look first? The internet no less, and your property should be there in all of its glory. Well, is it?
Hoteliers Action Plan to Benefit from Googles New Hummingbird Algorithm
By feature writers Sue Wiker & Asher Fusco: In September of this year Google introduced a new, dramatically different search algorithm – dubbed “Hummingbird,” meant to gather better, more intuitive results for users via conversational search. In short, the search engine’s results will better answer questions like the following: “What is the best hotel rooftop bar nearby?” What does this mean for hoteliers?
