By feature writer Jeroen Gulickx: Hotels are converting rooms to gyms and clearly taking the offering extremely serious. Yet it is up to the individual to look and understand all the alternatives.
Travelers Writing Fewer Reviews & Being (Somewhat) Kinder, While Hoteliers Are Responding More
By feature writer Carla Caccavale: TrustYou’s new quarterly report uncovers review trends encompassing scores, volume, management response rates, service, pricing & more…
Hotels hire specialists to cure guests hangovers
By Catey Hill: Want to smell like Chanel No. 5, get rid of a hangover or score hand-shaved artisanal chocolate soap — all without leaving your hotel room? (Me, too.) If you’re a guest at some luxury hotels, a “specialty concierge” can take care of that.
Marriott, Hilton-Branded Hotel Portfolio Is Sold to MCR Development
MCR Development, New York City, on Friday announced it has acquired 26 Marriott and Hilton hotels from Western International for US$430 million.
What Has Our Restaurant Dining Experience Turned Into?
By Feature Writer Steve DiGioia: Being in the hospitality business for over 25 years, I have seen some of the best and worst at their trade. They all had one thing in common, they wanted to earn as much in tips on each shift as they possibly could! And why not? That’s why they have a job. But whatever happened to customer service? What happened to the dining experience we used to receive? Where are all the waiters of days gone by?
Better Than Swiss Chocolate
By Feature Writer Larry Mogelonsky, MBA, P. Eng: Interview at Grand Kempinski Geneva with Theirry Lavalley, General Manager.
Lack of Directional Signage A National Disgrace for Tourism
By Feature Writer Doug Kennedy: As a conference speaker and hospitality industry trainer, I have often experienced the anxiety of flying into a foreign country with a different language for the first time. Although I (regrettably) have not yet managed to learn any languages beyond my American English, I cannot once remember flying into an airport that I could not easily find my way around. Yet several times I have had a huge problem when flying back to my own country from international flights.
Data Analysis Reveals Hotels with Best Online Reputation
A new analysis by ReviewPro of more than 100,000 guest reviews of Singapore hotels reveals that consumers give top scores to The Forest by Wangz, ranking it ahead of internationally known luxury chain hotels such as Marriott International’s Ritz-Carlton, Raffles, Mandarin Oriental, Four Seasons, Conrad by Hilton Worldwide and Pan Pacific.
Accor Revenue Declines After French Hotel Operator Sells Assets
Accor SA (AC), Europe’s largest hotel operator, said third-quarter revenue fell 3.1 percent because of the euro’s strength and divestments. Sales declined to 1.44 billion euros ($2 billion) from 1.49 billion euros a year earlier, the Paris-based owner of the Sofitel and Ibis brands said in a statement today.
The Paradox of Hotel Marketing
By feature writer Bärbel Pfeiffer: For decades now, hotel marketing online and off follows the same pattern and approach: To attract prospective hotel guests, it presents glamorous images of accommodations and locations, supported by more or less creative content, clever pricing and occasionally a really unique service offer. “A picture is worth a thousand words” is indeed a strategy that works but, does one uniform concept significantly make you stand out from your competition?
