Hyatt Union Square New York has launched ‘The Accessories Butler’ in its lobby for guests to borrow fashion items to complete their outfits for a night out.
A New Year Calls For New Ways Of Reaching Guests!
By Feature Writer Shail Barot: Over the years, technology has witnessed a revolutionary change with regard to the way customers interact with each other, as well as with products, brands and services. As a hotelier I am constantly on the search for new tools to increase and facilitate interaction with guests and with advertisers switching budgets from traditional advertising to "new media", it is clear that the future of reaching out to your target audience is ready to evolve.
Technologys Role in Customer Experience Measurement
By Feature Writer Janet Gerhard: There was a time when customer experience measurement (CXM) was founded in marketing sciences and had reliable technology. Now, the tables are turned. Instead of having marketing sciences and data analytics at its core, CXM is completely technology-driven. The same quality measures are in place, but new needs compel us to focus on the technology. And, if your CXM program isn’t keeping up with technology, your program is viewed as falling behind.
China Business Travel Spend to More than Double the Rate of the US in 2014
Despite Slower Than Expected Business Travel Growth, China Remains On Track to Become The World’s Largest Business Travel Market.
Hospitality Complaints: The Silent Complainer
By Feature Writer Matt Shiells-Jones: This series starts with potentially the most dangerous type of complainer for your business – the silent complainer.
Opening a Hotel in China: What Am I Doing, Really?
By Feature Writer Yoland Perras: Some have asked what I actually do as a pre-opening GM. Given that my pre-opening period for the project has been extended, my current tasks are mainly focused on technical aspects, as below.
Frits van Paasschen Applies Healthy Lifestyle to Starwood Hotels
By Scott Mayerowitz: Since taking over as CEO in September 2007, van Paasschen — who is vegan — has injected parts of his lifestyle into Starwood's hotels. He's changed menus to make them healthier, for instance, and made it easier for road warriors to work out.
Ten of the Best Restaurants in Paris
You'll find some of the world's very best restaurants in Paris. Food writer Alexander Lobrano selects the best of the best, with a galaxy of Michelin stars between them.
Hoteliers Take Time to Respond to Online Reviews
Hotels are spending longer responding to online reviews, according the third annual "European Hotelier Pulse-check" by Choice Hotels Europe.
Is Your Hotel As Good As You Think It Is? Part: Four
By feature writer Brett Patten: When it comes to creating a memorable guest experience, what has the ability to achieve a high level of customer loyalty conversion?
