By Jim Sullivan: Excellent customer service is a byproduct of excellent leadership, and no one knows that more than those in the restaurant industry.

By Greg Oates: The idea of a neighborhood hotel acting as a community portal with a strong local following has become a market differentiator for an exciting batch of new hotel brands. Within the last decade, the large global hotel brands have jumped on the trend, and there’s also a new wave of mid-market brands reimagining the localism trend for middle income brackets and secondary markets. Now, throughout the hospitality industry, there’s widespread realization that delivering a more immersive, layered travel experience for today’s more educated and connected traveler is, if not a necessity, a competitive advantage.

Hyatt Union Square New York has launched ‘The Accessories Butler’ in its lobby for guests to borrow fashion items to complete their outfits for a night out.

Despite Slower Than Expected Business Travel Growth, China Remains On Track to Become The World’s Largest Business Travel Market.

By Feature Writer Matt Shiells-Jones: This series starts with potentially the most dangerous type of complainer for your business – the silent complainer.

By Feature Writer Yoland Perras: Some have asked what I actually do as a pre-opening GM. Given that my pre-opening period for the project has been extended, my current tasks are mainly focused on technical aspects, as below.

By Scott Mayerowitz: Since taking over as CEO in September 2007, van Paasschen — who is vegan — has injected parts of his lifestyle into Starwood's hotels. He's changed menus to make them healthier, for instance, and made it easier for road warriors to work out.

You'll find some of the world's very best restaurants in Paris. Food writer Alexander Lobrano selects the best of the best, with a galaxy of Michelin stars between them.

Hotels are spending longer responding to online reviews, according the third annual "European Hotelier Pulse-check" by Choice Hotels Europe.

By feature writer Brett Patten: When it comes to creating a memorable guest experience, what has the ability to achieve a high level of customer loyalty conversion?