EHA is proud to be the awards show for hoteliers voted for and celebrated by their peers. Arena-International produced the live event bringing together the European hotel community for a fun filled evening to celebrate the best in the industry.  The 2013 shortlist included some of the world’s most iconic hotels and hoteliers. The lucky winners of the evening were…

By Feature Writer Alan Campbell: It seems that every time a survey hits the hotel news magazines, we are still in the same mess we were last year. In some segments there have been improvements, however most have just stagnated and seem to be content with the results. J.D. powers releases the numbers and it seems that out of a score based on 1,000 score the industry seem to settle for 76% return. It is not an acceptable number, we should be able to do better, a lot better. Now ask how the industry can do better.

By  Arielle Sanchez: When hoteliers think about providing an excellent experience for hotel guests, their mind immediately directs to the guest experience at the actual hotel. It may seem like the guest experience begins during check-in at the front desk. What many hoteliers do not realize, however, is that the hotel experience actually begins before the guest even steps foot on the property. In fact, it begins during the online research process.

By Feature Writer Steve Curtin: Here we examine what tips can be offered for screening applicants for entry-level customer service job roles.

By Feature Writer Dr. Peter E. Tarlow: Musical tourism has a far greater impact than most people believe.  From opera houses to concerts, from rock stars to local musical traditions if used properly music not only sooths the spirit but also adds to a community's economic outlook.  Music and music festivals are great ways then to diversify one's tourism product and at the same time provide the local community with added quality of life.  Music can become a unifier of people and a way to share common experiences in a multi-cultural setting.  To help you develop the musical part of your tourism industry consider some of the following.

InterContinental Hotels Group (IHG) today announces the launch of the first global children’s hotel menu designed by a child food expert and an award winning chef. The menu, which launches at InterContinental Hotels & Resorts in early 2014, promises to take children through an exciting journey of food discovery.

Waldorf Astoria Hotels & Resorts today unveils its new global advertising campaign, "The Stories Begin Here," featuring international actress Olga Kurylenko.  The groundbreaking campaign concept is a creative collaboration between the actress, fashion photographer Bruno Dayan and British author Simon Van Booy, who was commissioned to write a short story which would inspire the photo shoot.

By Feature Writer Alan Fairweather: When you have to deal with a staff member who’s complaining to you, rather than allowing your negative programmes to take over, get your thinking part in gear and try to see the situation the way they see it. You don’t necessarily have to agree with them but perhaps you can empathise with their point of view.

By Feature Writer Brett Patten: In the work that I do as a customer experience design specialist, my main goals are to create a memorable experience that connects with the customers, and also has the ability to differentiate a hotel business over their competition in order to achieve strong customer loyalty that results in increased financial performance. By strategically deploying brand anchor technologies, hoteliers have the ability to connect with the hearts and minds of customers.

By Andrea Mann: I have learned the hard way that a website built on a propriety CMS will usually result in more trouble and accrue more costs in the long term than a website built on an open source CMS. In this article, we discuss why a beautifully designed website built on an open source CMS and hosted on a third-party vendor will provide a transferrable website solution at a lower cost and will prove to be a valuable long term investment.