By Feature Writer Brett Patten: Since we seem to be in the age of what was once old is new again, maybe that can hold true for the hotel industry in how they create their hospitality offering. If the hotel industry wants to gain control over their ADR and revenue growth, as well as have the ability to set the value that they want to receive from their business offerings, then I think they have to break free of the OTC's pricing grip on the industry.
Opening a Hotel in China: Are the Holidays here?
By Feature Writer Yoland Perras: HOE and IT Budgets are now on the way for final approval in the upper echelon of my Owning Company which, as you can imagine, a big relief and a major step forward. But not yet approved for final release. POB is the only remaining one which needs more input and adjustments. More explanations on “What is maintenance? Why transportation costs? What is the salary scale in the city? How about this trial period cost?”and more.
Swiss Hospitality Management Schools Ranked Among World’s Best by Luxury Hoteliers
Les Roches International School of Hotel Management and Glion Institute of Higher Education are ranked among the world's leading hospitality management schools for an international career.
European Tourism in 2013 – Trends & Prospects
Preliminary results for the first three quarters of 2013 point to a strong performance of European tourism as growth in international visitors remains well above the long-term trend, according to the ETC report 'European Tourism in 2013 – Trends & Prospects'.
Cooking Classes Anyone?
By Feature Writer Larry Mogelonsky, MBA, P. Eng: I haven’t stumbled upon anything new by bringing up the notion of hotels offering in-house cooking classes, courses or an entire culinary teaching school. It’s a well-established facet of our industry, but one that is mostly in the realm of esteemed five-star jaunts or bucolic inns with Michelin-rated restaurants. So, what I ponder is why more hotels don’t engage in this practice. Is it exclusive to luxury providers, or is it something that any hotel could get up and running, even at the one-off, ad hoc level? Yes or no, make up your mind once we’ve reviewed five key advantages of this practice.
The Three Key Battles Independent Hotels Can Win
By Feature Writer Thomas Griffiths, Executive Vice President The Americas, Worldhotels: The hotel industry has its unavoidable ups and downs, and an independent property can get hit especially hard when economic and other external factors conspire to undermine even the best service and value. Independents face a number of challenges in a world increasingly dominated by online research and bookings, and big hotel brands. Yet they typically have fewer resources to fight back in a very competitive travelers market. Still, I’m convinced that independents can compete and win in this environment, because there are so many guests who value what they have to offer. The challenge is finding ways to connect great independent hotels to the prospective guests looking for them. To do that, there are three key battles that independent hotels must—and can—win.
Millennials Make Hotels Rethink How They Do Loyalty Programs
By Dennis Schaal: With brand loyalty ebbing as the age of the average guest skews younger, winning a hotel booking is becoming an increasingly rough and tumble endeavor. That’s one of the sobering conclusions hoteliers will have to consider from a just-released white paper, “Who’s Sleeping With You? Detailed Look Into the U.S. Online Hotel Guest,” written by Henry Harteveldt, travel industry analyst for Hudson Crossing, using data from Adara, which helps hotel brands leverage Big Data to target prospective guests.
Who Cleans Up? In Praise of the Sanitation Crew
By Feature Writer Alan Campbell: Ever wonder what goes on behind the scenes after the customer checks out? Ever wonder what happens after a banquet diner for 5000 people?
The Leading Hotels of the World Celebrates 85 Years
Luxury hospitality consortium The Leading Hotels of the World is celebrating 85 years since it launched with 36 hotels in the late 1920s. Today the company has grown to over 430 hotels and here is the story of its beginnings.
Your Competition Isnt Who You Think It Is
By Dr. Jonathan Barsky: Who are my “true” competitors? This million-dollar question is often a hot topic in boardrooms. It’s essential information at revenue strategy meetings and crucial when developing property level sales and marketing plans.
