By Glenn Llopis: Employees have grown tired of unexpected outcomes resulting from the lack of preparation.  They want to be informed of any change management efforts before – not after the fact.   Employees desire to know what is expected of them and be given the opportunity to reinvent themselves, rather than be told they are not qualified for new roles and responsibilities and can no longer execute their functions successfully.

One in ten London hotel rooms is already filled for Valentine’s Day 2014 (11.2 per cent), an increase in bookings at this point in the booking window of 60 per cent year over year.

The Washington, D.C. chapter of the National Black MBA Association (DCNBMBAA) honoured Marriott International as its Corporation of the Year for its demonstrated commitment to diversity and inclusion and its long-term partnership with the chapter.

By Feature Writer Steve DiGioia: The customers of any business are not concerned with the challenges you may have in hiring seasonal staff. The customer is not, nor should they be, aware that you’re your business model does not allow for a higher hourly wage to pay the staff.  They just want the product or service you offer. The customers don’t care that you can’t get an experienced employee to work for you when you offer work for just 4 months of the year and that “forces” you to hire anyone that walks into your door.  The customer doesn’t care that this is the first job your new hire has had and doesn’t understand that he/she will be expected to work for a solid 8 hours each day and can’t be on their phone texting or posting on Facebook every chance they get. The customer expects more than this, they deserve more than this.

By Feature Writer Erik Munoz: In my daily interactions with hoteliers and revenue managers, I encounter many people who find the huge number of different online distribution channels overwhelming. Most hotels have questions about the best practices of this very valuable and profitable channel. In an attempt to demystify online distribution, I wanted to share with you some of the most common myths — and offer insight into the truth behind each myth.

The World №1 Travel Magazine premieres the Condé Nast Traveller Luxury Travel Fair – the first global luxury travel trade event organized by CONDÉ NAST.

By Jason Brick: Passion may be the only thing separating you from your competition. Do you truly have what it takes, or are you just going through the motions?

Business travellers are picking up for the bill for bailing out cash-strapped cities, according to the Global Business Travel Association (GBTA).

By Feature Writer Alan Fairweather: Coaching is about finding out the cause of poor performance or behaviour and discussing with the team member how to put it right. The team member might respond immediately to coaching and improve the situation. However the improvement wont always be permanent and you may have to do further coaching. When I suggest this to some managers, they see it as some kind of touchy-feely softly-softly approach.  Let me assure you right now – it’s not! It’s about telling the team member what part of their behaviour you’re unhappy with, listening to what they have to say and agreeing a way forward.

TrustYou, an online reputation management company, has collaborated with Donna Quadri-Felitti, Ph.D.at New York University, Preston Robert Tisch Center for Hospitality, Tourism, and Sports Management, to look at hotel reviews around the Super Bowl in the host cities for the past five years.  The results, pulled from relevant findings within TrustYou’s robust database of 250 million reviews, showed what trends emerged and what New York and New Jersey hotels might expect this February as they host spectators for Super Bowl XLVIII.