By Julie Cottineau: Many companies that offer rewards programs are missing out on key opportunities. Check out these unique loyalty programs to see how to do it right.
Wishing All Our Friends a Happy Holiday
2013 has been a busy and very productive year, we value your time and thank you for your support. We will be taking a short break between 23 December and 3 January as this period is typically either a very busy time for our industry, or a time of rest and recovery…
2013 to Finish Strong for Hotels
The North American hotel sector can end 2013 on a positive note. Both group and transient segments (individual business and leisure travellers) will finish 2013 showing year-over-year increases in occupancy and average daily rate, according to data from the November 2013 TravelClick North American Hospitality Review.
Interviewing Successful Hotel Managers: Joe Schott, Chief Operating Officer – Senior Vice President at Euro Disney Associés SCA
By Feature Writer Lily Lin, MBA, Ph.D: Joe Schott is a devoted Disney employee and a serious businessman. He understands the Disney philosophy that it is the employees and cast members who make the Disney magic happen. Staying at a Disney hotel is unlike staying in any other hotel. Guests experience is focused mostly on the Disney park entertainment and therefore, hotel experience is an extension of the Disney Park magic. He and his team’s determination and persistent drive help him to achieve the unthinkable – making Disney Paris a great success!
Turning Lookers into Bookers One (Place) Pin at a Time
By Feature Writer Jennifer Nagy: Place Pins is still a very new addition to Pinterest (it is still currently in beta), so at this time, only a few hotels have access to the tool. However, that doesn’t mean that you shouldn’t adjust your strategy accordingly for when the tool goes live. Place Pins is a useful tool for consumers that will also help hoteliers turn customers’ travel inspiration into reality, so what are you waiting for?
Eight Benefits of Spending Time with Your Staff
By Feature Writer Alan Fairweather: Almost everyone wants to know that their manager is genuinely and positively interested in them from a personal point of view. They may not always give that impression by their demeanour but trust me – they want to know you care. They want acceptance from you. If they know you care about them, then your business relationship will be much more productive.
Who Are the Most Annoying Fliers?
By Candyce H. Stapen: Inattentive parents — those with no control over their crying or naughty kids — and rear seat kickers, little or big, rank as the two most irritating types of fellow flyers, according to Expedia.com's recently released 2013 Airplane Etiquette Study.
Where’s the Next Big Opportunity in the Global Travel Industry?
By Russell Flannery: The Boston Consulting Group and TripAdvisor China came out with a good report on Friday that details how Asia is poised to greatly increase its share of the global travel business. Some 49% of passenger traffic globally will be within the Asia-Pacific region or between the region and the rest of the world, up from 37% today, said the report titled “Winning the Next Billion Asian Travelers – Starting with China.”
Las Vegas Sands Cancels $30B Spanish Casino-Resort Project
Sheldon G. Adelson, the billionaire casino magnate, on Friday abandoned his plans to build a $30 billion gambling and leisure resort on the outskirts of Madrid after failing to win financial concessions and other favors from the Spanish government.
Hotel Social Media Strategies in 2014: Painfully Authentic, Help Not Hype, and 24/7 Coverage
By Feature Writer Daniel Edward Craig: In our most recent ReviewPro webinar, Top Social Media Strategies for 2014, we asked our expert panelists to discuss the latest trends in social media and what hotels should do about them. Here’s a recap of our discussion.
