By feature writer Lily Lin: Continuing our series of interviews with successful hotel managers, we chat in-depth with Thomas Klein, Regional VP & GM of the Fairmont Hotel in San Francisco, California.

By Nassar Khalil: Check out the 10 new London hotels set to have an impact in 2014.

People are writing more, overall scores and service scores are on the rise despite a lower percentage of five-star reviews in most major markets, and travelers have become more unhappy with internet service.

Ekrem Tercanoglu new Food & Beverage Director of Four Seasons Resorts, Lanai

New Castle names Nora Gomez General Manager of Westport Inn

Value Place hires Ronald Burgett as Executive Vice President of Franchise Development

Most hoteliers are convinced that loyalty programs are critically important, but now Cornell's two-year study of more than 50,000 guests shows there is hard evidence of the value these programs deliver.

By Arielle Sanchez: A thoughtful response to a less-than-glowing review will show potential customers that your hotel cares enough to address any issues guests have had and give them confidence in choosing your hotel.

By Kelly Spors: Will $4 toast be finding its way to more menus?

Benefits are flowing from the review and modernization of its three ibis brands.