By sending in a mystery shopper acting as a guest, your hotel gains the knowledge to react and focus resources on the priorities of your clientele.

The Ritz Carlton has launched its signature cake.

According to a recent study, the arctic chill is most likely to generate tropical visions if you are between the ages of 21 and 39.

By Mary Villaneuva: Here's solid advice on how hotels can increase bookings through an enhanced business plan.

By Doug Kennedy: Spa front desk agents who answer the phones must see their role as consultative advisors, not appointment makers.