By Jim Hartigan: Here are three straightforward, yet essential tips to remember to communicate effectively.

According to a recent study, the arctic chill is most likely to generate tropical visions if you are between the ages of 21 and 39.

By Mary Villaneuva: Here's solid advice on how hotels can increase bookings through an enhanced business plan.

By Doug Kennedy: Spa front desk agents who answer the phones must see their role as consultative advisors, not appointment makers. Further details emerge in announcement by management group hit by credit card data theft at 15 properties in the US.

By Dr. John Hogan: In this Hospitality Conversation with experts in hospitality law, we cover the biggest changes in hospitality law affecting hotel owners in the past five years as well as the biggest legal issues hotel managers face in the coming year.

By Sarah Creelman: How can those in the hospitality industry (or any type of business) ensure their brightest stars see the big picture, work for the greater good and inspire their teams to greater heights as leaders? Too many see management as just "acting like a boss to get the job done".