Everyone in the industry wants to attract the growing market of Chinese travellers, but how should that be done exactly? Here are five specific initiatives recently adopted by Conrad Hotels & Resorts with Chinese tourists in mind.

Norway is currently ahead of Russia on the Olympic medal tally in Sochi and back in Olso, a luxury hotel is trying to give Vladimir Putin an insight into what it believes is the true Olympic spirit.

By Timothy Millett: Where does the fear of public speaking come from and what can we do to overcome it?

By Dorie Clark: When you're being pulled in a million directions, it's hard to stay focused and on track. These six proven tips will help.

By Steve DiGioia: The policy of a business should never be recited to a customer. They don't care about your policies; they only care about their questions or concerns being answered and addressed in a timely manner.

By James O'Brien: Seemingly small, inappropriate behaviors by even just one employee can poison a company's culture. Learn how to spot incivility, and put a stop to it.

The former standalone brand is now part of a newly-created luxury segment that includes Pullman, MGallery, Grand Mercure and The Sebel brands.

By feature writer Brett Patten: Here are some tactical strategies for converting OTA bookings from one night stands into loyal customers.

By feature writer, Daniel Edward Craig: Social media has altered the PR world, but media coverage is still very important to successfully marketing a hotel. Here are some tips to influencing the influencers.

By Rieva Lesonsk: Is a time crunch killing your creativity? Use these six strategies for sparking new ideas even when you're under the gun.