Now guests at the Andaz Liverpool Street hotel in London can feel like they're inside a glass of Veuve Clicquot with its new multi-sensory light installation. (They'll get an actual glass of champagne too).

Receiving an important guest at European hotels in the 1920s involved a whole army of staff. And remember when front desk paperwork was done in, well, paper?

Luxury hotels have largely been designed by men for men, yet, the number of women staying at these hotels for both business and leisure has tripled over the last 10 years. How should you adapt to the growing needs of female clientele?

By Darlene Rondeau: If you'd like to get $10 more per night than your competition across the street, tell a better story.

Here's a ranking of the top hotel suites in taste, opulence and amenities (and undoubtedly price). Geneva's Lakeside Hotel takes the No. 1 spot with its US$67,000/night suite.

An independent study of more than 12,000 global respondents reveals online travel review trends, and guess what? Two in three are more likely to book a hotel with management responses to reviews.

By Bryan K. Williams: At some point, we have to realize that our motivation to provide exceptional service cannot be based on the customer or whether he or she deserves it or not.

Everyone in the industry wants to attract the growing market of Chinese travellers, but how should that be done exactly? Here are five specific initiatives recently adopted by Conrad Hotels & Resorts with Chinese tourists in mind.

With docking stations for all types of devices and 2000 downloadable newspapers, we give a Nice Touch nod to the PRESS lounge for meeting the needs of today's traveller.