By Steve DiGioia: What happens when your employees post unflattering, incorrect or downright damaging messages to their friends or "followers"? 

By Rozana Sani: Language fluency, particularly English, is becoming more important for all levels of hospitality workers. With most having limited time to study, mobile learning apps offer a self-paced solution.

Online leisure hotel bookings in January achieved double-digit growth over nearly every year back to 2007 globally, with the exception of 2013.

The hotel's new 'Live Chat' feature enables fast access to comprehensive information about the facilities and services of each Swiss-Belhotel International property.

By Tim Millett: Give your trainees challenging opportunities – the investment in developing young hoteliers can have a big ROI pay-off.

By Alexandra Ramirez: Whatever you call them – Millennials, Gen Y, or 'younger folks entering the workforce' – this demographic represents the fastest growing segment of travellers, and you'll need to attract them to grow your business.  

Traditional face-to-face training will never be obsolete, but tomorrow's hospitality employees are highly likely to gain knowledge and skills, at least in some part, through computer-based training.

By Andrew Angus: If the pressure of trying to keep up with email 24/7 has you spinning in circles, try these 9 strategies for dealing with technostress.

Poor WiFi is a deal-breaker for today's increasingly connected travellers. A new report names the the Top 100 hotels and Top 10 hotel chains in providing WiFi service – it's a list savvy hoteliers will be striving to be on. 

By Brett Patten: Here are ten strategies for gaining better performance out of the relationships we have with OTA's and their social media rankings.