A ski holiday requires lots of organisation, which is why high end ski operator Bramble Ski launched a new ski instructor-concierge service.

Whether it is forgetful or flagrant, guests tend to steal from hotels, but they also leave behind some pretty strange stuff too.

Global public health organization NSF International has launched a new program that provides hotels a credible means to demonstrate the safety of its food and water to travellers, agencies and hotel rating websites.

By Brett Patten: What is your true competitive advantage to your customers that can't be easily procured, duplicated, or exceeded by your competitors? You'll need to consider what's important to your customers when it comes to the non-tangible aspects of your business and invest in developing those areas.

By Robert Braun: Know that there is plenty of wiggle room to get some important concessions if you know what to go for and don't waste your effort where it won't do any good.

By Andreas Augustin/famoushotels.org: Long before in-room iPads or even telephones were the norm, the Herzog Teleseme was used for in-room guest to staff communication.

Guests at the MGM Grand in Las Vegas are responding to a range of services aimed at staying healthy while traveling in the gambling capital.

By Doug Kennedy: Sales staff of all departments need to be trained to understand that when it comes to information, the balance of power has shifted. They must appeal to callers' emotional desires – not just their intellect.

The expanding hotel program provides travel agents with a selection of properties worldwide that have agreed to offer preferred rates, with guaranteed commission and last room availability, through CCRA hotel booking channels.