By Mike Waite: If you want to connect with all your customers, across all the generations, pay attention to the feedback channels where they're comfortable.

By William Bellis III: Here are six ways travellers have changed over the past year and what your property can do to capitalize – that is better reach, engage and convert these "changed" travel shoppers in the form of direct website revenue.

By Joel D Amos: Wes Anderson's new movie revolves around a concierge and the trainee lobby boy he mentors. Is this how to please high-end clientele?

Not that all comping is inappropriate, as sometimes the hospitality provider is at fault and needs to make restitution; but the majority of comping, by anecdotal accounts, seems to be for opportunistic and even criminally inclined guests in a world beset by declining moral standards.

The French-born brand's Americas portfolio has nearly tripled since its acquisition by Starwood in 2005.

By Tim Millett: Part of the role of the leader is to build a culture where creative thinking is part of the team DNA, and where the best ideas are followed through to become innovation.

By Alex Cabañas: A growing number of hotel owners are facing the question of whether and how to brand their hotels, and who should operate them. Here's some perspective to consider through the eyes of an operator of independent hotels.

Here's how the 1,781-guestroom Sheraton New York Times Square Hotel will work behind the scenes and directly with guests to handle the one-hour transition to daylight savings time this weekend.

By Jeff Caldwell: All hotels and hospitality businesses must adhere to outdoor standards for safety in order to protect both themselves and their customers. Here are some tips for making your outdoor spaces both enjoyable and protected.

The growth across Europe looks set to keep its momentum, with 38 more hotels set to open in the next two years.