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The “all star” fundamentals of hospitality

By Tim Millett: Regardless of a hotel's star rating, minimum standards for all properties involves showing respect for one's guests, providing for their needs, and treating them with dignity and professionalism.

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Seventeen Guestroom Pet Peeves

By Feature Writer Larry Mogelonsky, MBA, P. Eng: The guestroom is the crux of the hotel experience, and there are many small things that can set a guest off but are often overlooked. Call this my pet peeve list, but see if you don’t agree.

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Opening a hotel in China: Purchasing

By Yoland Perras: Sampling from a guest perspective prior to buying is a critical step for all items on your Hotel Operating Equipment (HOE) list.

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Hotel Labor & Employment – UNITE HERE goes too far. Class action suit by employees for invasion of privacy provides critical limits on union organizing activities.

It has now been several years since UNITE-HERE targeted the hospitality industry with its organizing efforts. Their tactics have been extremely aggressive. At a macro level, the unions have poured resources into political campaigns across the country and are not shy about calling in favors from those they help elect. And of course, in 2006, we saw the fruits of a huge effort to time union contract expirations to hit at the same time in order to maximize leverage. By Jim Butler, Hotel Lawyer

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Hilton, Marriott, Hotel Giants Get In Bed to Count Carbon

By Sustainable Business News: Until now it has been a challenge to compare hotels because they all measure their carbon footprint differently. Therefore, 23 global hotel companies put their competition aside to develop a standard way to measure this – the Hotel Carbon Measurement Initiative.

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The secrets to public speaking

By Matthew E. May: Most people will never give a TED talk, but everyone who gives a presentation can learn valuable skills from the world's brilliant innovators and thinkers who give sensational presentations on the TED stage.

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