By Brett Patten: Do you know what your present hospitality atmosphere is like for your customers? Does it impact them in a positive and memorable way that generates loyalty benefits to your business?
Thinking of going independent?
One of the biggest challenges of de-flagging and going independent is to keep the phones ringing after the transition. Horseshoe Bay Resort went indie recently and the resort's CMO talks about their decision and how it is paying off.
Partnership to develop vocational hospitality talent in India
InterContinental Hotels Group and IL&FS Skills have launched the 15th IHG Academy programme in India, joining over 300 IHG Academy programmes globally.
TripAdvisor claims success for businesses using Review Express service
Review Express is a free marketing tool that makes it easy to invite recent visitors to write a review on TripAdvisor. Now almost a year after the launch of Review Express, the company says its users see an average uplift of 33 percent in reviews as a result of the service.
Hospitality HR trends: what’s driving strategy changes
By Natwar Nagar and Anupama Jaiswal: This look at HR trends in the fast-growing hospitality market in India reflects the landscape in many markets where competition for staff is heating up with the expansion of global brands.
The ups and downs of managing a business with memberships
By Steve DiGioia: There must be a healthy balance between those with and without membership at businesses that service both, but management needs to gauge the value of each and adjust their methods of handling these diverse groups.
April Fool’s: Are you pranking your guests?
By Lola Catero: The last thing you want is for guests to have such a badexperience checking in to your hotel that they think, 'Is this a joke?'
Skål membership: face-to-face networking in a social media world
Most members of the eHotelier team are longtime Skål members who have benefited throughout their hospitality careers from the network of contacts made through Skål. Here's more about the organisation and why there are benefits to membership.
China business travel spend to increase by 15% in 2014
China is poised to become the number one business travel market in the world by next year.
So what’s different about mobile-only booking platforms?
By Ritesh Gupta: By selling rooms that would otherwise go unsold, mobile-only players have carved a niche in the distribution space, but for how long?
