When you think about where revenues come from, start with the customer. Here are five tips to focus your strategy from the "outside in".
Fortifying your comfort foods
By Larry Mogelonsky: Keep in mind the crux of comfort foods – emotional eating with a pinch of indulgence – and you'll be sure to satisfy your patrons.
Mr. Tommy Hilfiger purchases The Raleigh Hotel in Miami Beach
The designer and entrepreneur will be rejuvenating the 1940s property to turn it into The Raleigh Group's flagship property.
The benefits of empowering your staff
By Joshua Meehan: Staff who are empowered to make knowledgeable decisions spend less time seeking permission and more time helping guests.
Complimentary airport transfers from Leading Hotels of the World
Leaders Club Unlimited members now have free private luxury car airport transfers to Leading Hotels in 30 cities around the world.
Citymax Hotels focuses on employee and community health
The ambitious annual CSR plan, being rolled out this month, has been divided into three sections; a beach cleaning drive, an adopt-a-community initiative and a healthy living campaign for Citymax employees.
PPHE uses Viggo for WiFi/TV in Berlin hotels
PPHE Hotel Group has partnered with Viggo, to enhance its guest experience with a number of Wi-Fi and television-based products across its Berlin hotels.
APAC hotel investment volumes hit record high in 2013
Investors are on the lookout for smaller markets with secondary assets in 2014.
Four ways that meta-search can help hotels take on the OTAs
By Max Starkov: Meta-search is maturing and is now far more than a distribution channel. Here's why it should not be a ‘set-and-forget' initiative.
Customer service: a secret to selling
By Katie Scheer: Outstanding customer service influences not only your customers' current buying decisions, but their future ones as well.
