By Katie Scheer: Ordinary interactions only get you so far; memorable interactions create long-term customer relationships.
5 tips to growing your hotel database
A rich customer database is key to helping hotel marketing strategies succeed, drive revenues and increase guest loyalty.
Room cleanliness tops list of grievances from disgruntled guests
Staff take no action in almost a third (29 per cent) of cases when a guest has complained about their hotel room, according to new research from hotel health and safety expert CheckSafetyFirst.com.
International travel on the rise across all markets
TripAdvisor announces results of is bi-annual TripBarometer study, revealing global travel trends based on responses from more than 61,000 respondents.
Upset customers: three root causes
By Brett Patten: Most problems with customers funnel down to three root causes, and understanding what's generating the negative energy will help to proactively manage the issue.
Cachet Hotel Group to launch new Nano Hotels & Resorts brand in New York City
Nano Hotels will be developed for experienced travellers who seek unusual experiences, and the vision behind the new brand includes: quiet design, artistic focus, technology personalisation and culinary innovation.
3 easy tips for turning to-do’s into dones
By Erika Napoletano: Is the latest to-do list app not doing it for you? These 3 pointers can help you get more accomplished in your daily life.
5 tips to improve your revenue management strategy
When you think about where revenues come from, start with the customer. Here are five tips to focus your strategy from the "outside in".
Fortifying your comfort foods
By Larry Mogelonsky: Keep in mind the crux of comfort foods – emotional eating with a pinch of indulgence – and you'll be sure to satisfy your patrons.
The Ritz-Carlton Leadership Center offers training in exceptional customer service
To help organizations improve their service excellence culture, The Ritz-Carlton Leadership Center offers full-day courses at Ritz-Carlton hotels and resorts around the globe.
