A rich customer database is key to helping hotel marketing strategies succeed, drive revenues and increase guest loyalty.

Staff take no action in almost a third (29 per cent) of cases when a guest has complained about their hotel room, according to new research from hotel health and safety expert CheckSafetyFirst.com.

TripAdvisor announces results of is bi-annual TripBarometer study, revealing global travel trends based on responses from more than 61,000 respondents.

By Brett Patten: Most problems with customers funnel down to three root causes, and understanding what's generating the negative energy will help to proactively manage the issue.

Nano Hotels will be developed for experienced travellers who seek unusual experiences, and the vision behind the new brand includes: quiet design, artistic focus, technology personalisation and culinary innovation. 

By Erika Napoletano: Is the latest to-do list app not doing it for you? These 3 pointers can help you get more accomplished in your daily life.

The coveted Conde Nast Traveler's Hot List is a round up of the best new hotels that opened in the past year. They considered 510 properties in 93 countries, but only 33 made the winner's list.

By: Shona Whitehead: When you think about where revenues come from, start with the customer. Here are five tips to focus your strategy from the "outside in".