By Madigan Pratt: In this day and age of rate parity, your call center is the one place your hotel has a real advantage over the OTAs. Once you have a live prospect on the phone, you should use every tool in the book to close the sale now.
In conversation with: GM of the Peninsula Manila
By Tim Millett: We chat with GM of the Peninsula Manila Sonja Vodusek about starting your career, women in the hospitality industry, luxury hotels, travelling the world, and more.
Waterstone Resort & Marina Boca Raton now open
The newest addition to the DoubleTree by Hilton portfolio offers South Florida waterfront views.
The Luxury Collection invests to restore iconic hotels in Europe and Middle East
300 million Euro budgeted for planned hotel restorations in Austria, Italy, Greece and Lebanon.
Upscale Hampton Inn opens in Baton Rouge
The new Hampton Inn & Suites in Baton Rouge Louisiana claims to be more sophisticated than suburban Hamptons.
IHG’s Holiday Inn brand expands in Germany
InterContinental Hotels Group has announced the signing of two more Holiday Inn hotels in Germany: Holiday Inn Dresden – Am Zwinger and Holiday Inn Hamburg – HafenCity.
Future leaders: The life of a hospitality student
By Daniela Neiderer: I am a student studying for a Bachelors in Business Administration of Hotel Management at Glion Institute in London. Here are some of my experiences as a student of the industry….
Making guests happy, casino style
By Larry Mogelonsky: A trip to Las Vegas reminded me of the importance of capitalising on every opportunity to exceed expectations as well as proper staff training in all departments and all levels.
Choice Hotels International appoints Tim Muir VP of Franchise Development
Choice Hotels International has appointed Tim Muir as vice president, franchise development.
Hotel Matilda appoints Fernando Alonso Barragan Bahena new Operations Manager
Hotel Matilda has appointed Fernando Alonso Barragan Bahena the hotel’s Operations Manager, announced Director Bruce James.
