By Larry Mogelonsky: A trip to Las Vegas reminded me of the importance of capitalising on every opportunity to exceed expectations as well as proper staff training in all departments and all levels.
Choice Hotels International appoints Tim Muir VP of Franchise Development
Choice Hotels International has appointed Tim Muir as vice president, franchise development.
Hotel Matilda appoints Fernando Alonso Barragan Bahena new Operations Manager
Hotel Matilda has appointed Fernando Alonso Barragan Bahena the hotel’s Operations Manager, announced Director Bruce James.
Playa Largo Resort & Spa appoints Stephanie Happ Director of Sales
Playa Largo Resort & Spa, Marriott International’s newest Autograph property to break ground, has appointed Stephanie Happ as Director of Sales for the resort, which is set to open in summer 2015.
Craig Devine named VP of Finance and Analytics at HRI Lodging and Metwest Terra Hospitality
Craig Devine has been named vice president of finance and analytics at HRI Lodging and its affiliated joint venture company, MetWest Terra Hospitality.
Shalabh Arora new Director of Sales and Marketing for The Ritz-Carlton, Bangalore
The Ritz-Carlton Hotel Company has appointed Shalabh Arora as the Director of Sales and Marketing for The Ritz-Carlton Bangalore, India.
Opening a hotel in China: Food & Beverage offerings
By Yoland Perras: Considering that our Food & Beverage revenue share will be close to 50% of our total revenue, careful analysis of the food & beverage market is important to assess local clientele needs.
Perks hotel call centers can use to close the sale
By Madigan Pratt: In this day and age of rate parity, your call center is the one place your hotel has a real advantage over the OTAs. Once you have a live prospect on the phone, you should use every tool in the book to close the sale now.
In conversation with: GM of the Peninsula Manila
By Tim Millett: We chat with GM of the Peninsula Manila Sonja Vodusek about starting your career, women in the hospitality industry, luxury hotels, travelling the world, and more.
Waterstone Resort & Marina Boca Raton now open
The newest addition to the DoubleTree by Hilton portfolio offers South Florida waterfront views.
