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Les Clefs d’Or and the modern concierge

By Colin Toomey: In order to remain a constant in the hotel industry, the Les Clefs d’Or concierge – steeped in history and tradition – have been required to unceasingly change and re-define what a concierge actually is.

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The hotel industry is not in its right mind

By Brett Patten: A good majority of the industry is utilising an overly logical, left brain business approach to their business, which directly impacts their ability to create a sustainable competitive advantage and differentiate themselves.

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