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What the dot is going on?

By Sam Weston: New domain extensions are already being promoted such as .hotel, .hotels .london, .marketing etc. Should you get in on the act?

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Les Clefs d’Or and the modern concierge

By Colin Toomey: In order to remain a constant in the hotel industry, the Les Clefs d’Or concierge – steeped in history and tradition – have been required to unceasingly change and re-define what a concierge actually is.

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