By Pamela Whitby: In an online travel world thats increasingly dominated by mobile, where you place your bets could make all the difference.
The formula for service excellence in luxury hotels
By James Ridenour: Twelve components hotels should employ to achieve true luxury service success from a Chief Concierge and the Assistant General Secretary for Les Clefs dOr International.
Hair and make-up stylists on hand daily for QT Sydney staff
Stylists from the Australian College of Make-up & Special Effects are on hand before each shift to make sure the team is stage ready.
Greg Brown appointed General Manager of Hilton Baltimore
A veteran Hilton Worldwide team member, Brown arrives in Baltimore after five years as general manager of Capital Hilton in Washington, D.C.
InterContinental Danang welcomes new General Manager Iain McCormack
McCormack joins the resort from the Gili Lankanfushi in the Maldives where he was GM for four years. Previous positions include Sandals Royal Caribbean Resort & Private Island in Jamaica, Cap Juluca in Anguilla and Cotton House in Mustique.
Brisbane to welcome first Holiday Inn Express
Holiday Inn Express Brisbane Spring Hill is the third Holiday Inn Express to be signed in Australia. The first hotel is due to open next year at Macquarie Park, Sydney.
Hilton properties embark on clean-up campaigns in honor of Mandela Day
Team members from 13 properties across Africa and the Indian Ocean Islands will give their time in service of others in acknowledgment of the legacy of the late global statesman, Nelson Mandela.
Kimpton revamps rewards program to measure brand engagement
Kimpton Karma acknowledges the many ways members interact with the Kimpton brand, including things like attending wine hour and mentioning al hotel or restaurant on social media.
International Luxury Hotel Association Fast Forward 2020 Conference
The International Luxury Hotel Association will be holding their Fast Forward 2020 Conference Sept. 22-23, at the Gaylord National Convention Center in Washington D.C.
New Westin in Woodlands master planned community outside Houston
The Westin, The Woodlands will debut at the end of 2015 within The Woodlands,a master planned community and business center located 27 miles north of downtown Houston.



