By Peg McGregor: Providing tech tools to the customer can be differentiation points that increase sales and brand loyalty. Combined with better staff productivity, they can help help you significantly improve your bottom line.

Graham’s preceding post was GM at one of India’s legends of luxury, The Leela Palace Udaipur, Rajasthan, where he focused not only on operations and customer satisfaction but also on growth strategies.

Working up through the leadership ranks in operations, finance, revenue management, and Sales & Marketing, Simon was promoted to his first GM role at the Courtyard Seoul in 2009, where he successfully opened the first Courtyard in South Korea.

In 2000, he had his first stint with Four Seasons joining as Executive Chef of the Four Seasons Ritz in Lisbon. Thereafter he had several Executive Chef appointments within Europe, South America and Russia.

The 600-room property, to be completed in 2016, marks the brand’s fourth Mexican destination.

The 292-room hotel, formerly a Hilton Hotels & Resorts-branded property, is located in the Tri-Valley area within the East Bay region of greater San Francisco.

The building has played a significant role in Canberra’s pioneering origins. The former the Diamant Hotel is an 80 room boutique hotel with the renowned onsite Bicicletta Italian restaurant.

Bridge.Over Group has launched a digital marketing toolkit for independent and boutique hotels to help them develop a digital communication strategy that is relevant to their own unique business context.

SPG member experiences include private VIP clinics with brothers John and Patrick McEnroe, match viewing in the SPG Luxury Suite and more.

It features an online gallery with social sharing capabilities where visitors’ images are curated and showcased by theme. A sweepstakes rewards entrants with prizes aligning with each theme.