Guest Experience Managers are able to offer guests advice on local restaurants, shops, travel plans, attractions and activities, or simply to give directions.
How to reduce your risk of being robbed
By Stefan Vito Hiller: City hotels around the world are viewed as easy targets for robberies, with hotels now more likely to become victims of robbery than fuel stations.
Don’t mistake hospitality for weakness
By Brett Patten: It actually can be your businesss strongest asset for creating a competitive advantage by differentiating your business over your competitors.
Carl Haynes new Regional Director of Operations at HMC
In 1988, he joined HMC as a Director of Rooms and since that time, has held General Manager positions at hotels from South Florida to Texas.
Wes Scrape named GM of Hilton Garden Inn Downtown, Jackson MS
Scrape has managed hotels in the Jackson, MS area since 1987 and had been working as General Manager of the Hampton Inn North in Jackson since 1996.
Accor General Manager swap in North Queensland
Two GMs working for Accor in North Queensland are effectively swapping roles and cities this month, switching permanently between top jobs at the Mercure Townsville and Novotel Cairns Oasis Resort.
Three hotels to become one Marriott Marquis in Doha
The Marriott Marquis City Center Doha Hotel with 580 guest rooms, 1,200 sq m of meeting space, and views of the Doha skyline and Arabian Gulf is in line with Marriott Hotels new brand strategy.
On the Move: July 2014
Hospitality people move around! Keep track of your colleagues and friends through our listing of appointments and promotions, sorted by region.
Four Seasons Resort Orlando at Walt Disney World Resort now open
Guests can choose from 443 rooms, including 68 suites, with configuration options tailored for couples and individuals, and families and friends travelling together.
