Hotels are tired of paying “rent” on their own guests.The hospitality industry is experiencing a quiet but powerful shift. While Online Travel Agencies (OTAs)
The importance of customer service: The heart of the hotel industry
Every stay is judged by how people feel. Whether it’s a warm welcome, a fast room service fix, or a clear answer to a simple question, the quality and importance
Azuma Brand launch signals larger hotel category trends
There was a fascinating hotel brand launch that occurred just after Earth Day, courtesy of none other than Adrian Zecha, founder of Aman. Even though this lasted rural hotspot
Maslow’s Hierarchy of Needs for Modern Hotel Wellness Program Design
Did you know that Abraham Maslow never came up with the hierarchy of needs pyramid named after him?
Three themes for hoteliers to take away from London’s first Novacancy
Novacancy has long been a staple of the hospitality calendar in Australia, so the GuestRevu team were delighted to head to the first London Novacancy.
Operational Excellence That Transforms Guest Experiences
In hospitality, our greatest wins often come from the quiet, consistent work that happens behind the scenes. As leaders, we…
Why measuring guest feedback is essential for hotel groups
But when a guest takes the time to complete a survey, they’re giving you something far more valuable than a polite response can cover. They are giving you their time
Unlocking the power of tablet-based advertising in hotels
Hotel Communication Network (HCN), the global leader in guestroom tablets for hotels, is offering a new whitepaper titled Unlocking the Power of In-Room Tablet
Marriott’s Lefay acquisition signals a Future of Wellness Cobranding
A big news item from late March that got wellness nerds like us excited was Marriott’s acquisition of the Lefay Resorts & Residences brand. As background
Study shows Maestro PMS is delivering what hoteliers need and guests expect
A new industry report confirms that Maestro PMS’s 2026 Technology Roadmap is closely aligned with the priorities shaping the future of hospitality
