Just when you thought you had SEO figured out, here comes AI travel search and shuffles hotel discovery all over again. Traditional search rankings still matter
Beyond the script: rethinking hospitality education
The author argues that hospitality training must move beyond SOPs to incorporate applied psychology, equipping teams with tools to understand human behavior
Capital Projects are about more than construction; they’re about protecting the guest experience
When guests walk into a hotel, they rarely think about the years of planning, investment, and coordination that made their experience possible.
The hidden cost of slow operational decisions during peak check-in periods
Peak travel seasons represent some of the greatest opportunities for hotels to grow revenue and to strengthen guest loyalty. They also expose operational
The Everlasting Appeal of Santorini with Markos Chaidemenos of Canaves Collection
Luxury hospitality in Santorini has always depended on a careful balance of spectacle and restraint. The caldera views, Cycladic architecture and volcanic geography
The half of corporate travel that’s growing skips the RFP
Independent hotels can capture growing unmanaged corporate travel by loading rates into the GDS, bypassing RFPs entirely and appearing in corporate
The Biggest Value in Hotel Wellness May Be in the Guestroom
If the past decade was about adding wellness to hotels, the next decade will be about embedding longevity into every stay.
Culture isn’t a program; it’s a way of leading
We are operating at a time where change is constant. Guest expectations continue to rise. Technology is reshaping how hotels operate.
Thoughtful Design and Sleep Amenities with Chris Norton of Equinox Hotels
Luxury hospitality was always for the most part been defined by opulence: larger suites, finer materials, extravagant lobbies, anticipatory service
System Integration is not a technical detail – it’s a staff efficiency multiplier
A guest orders a club sandwich and a beer through your mobile ordering platform. The order arrives at the front desk. Your staff member reads it
