Hotels recognize revenue management drives profits, but only some hotels recognize revenue management is like a stream running through the hotel.
Navigating market shifts: Keeping your hotel competitive in the age of new entrants
How can you capture demand when your hotel is no longer the hot new thing on the market? How can you compete with newer properties and their aggressive sales and marketing tactics?
What really matters to travel industry insiders when making 2024 travel plans?
Spending more, booking earlier, lost luggage fears and delayed revenge travel are some of the insights provided by Sabre’s global workforce in a recent survey about 2024 travel planning.
Beyond apologies: 7 keys to service recovery after a mistake
Just as your minor missteps resonate, so does the praise when you acknowledge your faults, apologize, and provide a genuine, human and tangible solution. Here’s how you can transform challenging moments into opportunities to strengthen your customer relationships.
Crafting a stellar online image: Mastering online reputation to drive hotel bookings
Let’s examine how hotels can use AI tools to improve their web presence and make sure that their reputation draws and keeps visitors.
How to properly record packages in your hotel
Many hoteliers are at a loss to properly set up and manage hotel package transactions so that they do not end up with a mess in their books and systems. Here’s how to properly administer these seemingly complicated and unruly devices.
Upleveling rooms and expanding wellness at the Fairmont Tremblant: a case study
Unique touchpoints give guests a reason to visit a hotel beyond the attractions of the local area.
8 key takeaways from 2023 for hospitality professionals
While obstacles still remain and will continue to rise, we can look back on 2023 and forward in 2024 with optimism and recognize the potential for growth and innovation.
Elevating hotel guest comfort through thoughtful refund policies
Hotel cancellations happen. What really matters for those in the hospitality industry is how they are handled when they do.
Resort properties, waterparks and cybersecurity
This discussion with Justin Borkovetz, Director of Operations at Zucchetti North America LLC answers three questions that are of interest to larger and/or luxury resort properties.