In multicultural environments with a vast chasm in pay grades between local and overseas employees, it can be challenging to develop and maintain local employees’ trust in their expatriate superiors – and even in the organisation as a whole.
What is the only thing we know for sure about the hotel budget?
The budget serves as a guiding light but we live in the reality that we know it is not going to be the answer.
9 things you can do to drive more ancillary revenue at your hotel
There are many ways to generate more income from your existing facilities and services. Adding a few new ones can be easy and have a positive impact on your guest’s stay, as well as help you lift your bottom line and boost profitability.
How API technology is helping hoteliers benefit from an explosion of third-party sites and distribution channels
It’s clear that APIs will continue to offer businesses the key to a much greater suite of channels and services. The era of ‘embedded travel’ may be just around the corner.
Why your hotel needs a daily pick-up report
Every day in your hotel you need to beat the drums of great guest service, superior colleague engagement and nonstop financial leadership and the pick-up report is the magic stick-to-the-money focus.
Self-service technologies: the next frontier in hotel service
For hotels to make more informed decisions, it is crucial to discover what influences SST preferences. This new knowledge could in turn help ease the technological transition to SSTs for both hoteliers and guests.
How to not overwhelm new hotel hires in the ‘new normal’
Even with all the technology and automation, hotels thrive due to their human capital. The best in the biz are companies that cultivate their ‘bench strength’ so that every team members feels like part of a family and are ready to step into a new role with gusto.
3 steps the hotel industry can take to prioritize safety for women
Hotel management and staff must prioritize ensuring guest safety. It doesn’t have to be complicated to be effective – protect your guests and they will keep coming back.
10 top tips for managing supply chain logistics for hotels
You need a well-managed supply chain to run a successful hotel, as the industry has an extremely complex supply chain filled with a large inventory, holding costs, and perishables.
Rating rate: How hoteliers made the right decisions this time
The bottom line is that the more hotel rooms filled does not always equate into higher profit, which is what hotel owners are only interested in from an operational perspective.
