By feature writer L. Aruna Dhir: A Professional has the power to add a spark to or ruin your day. A Professional can set the tone for a great day ahead just as a non-professional can spoil it so badly for you that the bitterness or exasperation of the exchange carries on into your other interactions and spheres of work. So, what are you and who do you wish to be? The choice is in your hands.
Why The Destination Marketing Organization Model Is Broken
By feature writer Frederic Gonzalo: Today, destinations are facing a much different reality with traveler behaviors and decision-making processes shifting like never before. This is due in great part to four important disruptors shaking the foundations of the industry.
Free WiFi: Learn from the Airports!
By feature writer Larry Mogelonsky, MBA, P. Eng.: I read a lot of online hotel reviews for properties all over. My goal is to try to figure out what simple things can be done to improve the reviews. So, is it fair that people are dishing out one-out-of-five stars reviews and the sole reason given is a lack of free WiFi? No, but that’s just the way it is. Free WiFi is an easy excuse for online ridicule, but it’s also an easy problem to fix.
Big Data in Tourism & Hospitality: 4 Key Components
By feature writer Frederic Gonzalo: Identified as one of the major trends impacting the travel industry, among many other industries, big data is already playing an important role in how travel organizations are shifting their efforts. Many people think it's a "technology thing" when it's really about business processes and intelligence to better deliver the customer promise. What is big data all about and how can we better understand the phenomenon?
Using Music to Heighten Guest Satisfaction
By feature writer Larry Mogelonsky, MBA, P. Eng: Music can have a profound psychological effect on your mood and how you experience your surroundings. Not hard to understand. With this as a precedent, it is very important to match your selection of music to the experience you want your guests to have when they are present in a certain room or part of the hotel.
Two Big Life Lessons Make for Management Best Practices!
By feature writer L. Aruna Dhir: There are two lessons that I have learned recently that have important implications for the way we manage people. Learn these two lessons and watch your professional relationships blossom.
Canada Tourism: The Downward Spiral Continues
By feature writer Frederic Gonzalo: Did you know Canada was once part of the world's top 10 most visited countries? Back in 2002, Canada held the 7th position in this highly coveted ranking, but it's been a slow but gradual downfall ever since, closing in 16th position a decade later.
Cruising Through HITEC 2013
By feature writer Larry Mogelonsky, MBA, P. Eng: I attended this year’s HITEC trade show in Minneapolis on June 26 expecting, or at least hoping, to see a breakthrough insofar as technology that I could present to my readers – something that would trigger a stampede for your IT department or a call to your owners for more capital infusion. Alas, this was not the case. The 2013 HITEC symposium, excellent in most every way, delivered no knockout blows. But, in it’s own way, the growing number of vendors participating was signs for excitement, as it reflects a definite resurgence for our industry.
West Vs. East: Understanding the Chinese Travel Market
By feature writer Larry Mogelonsky, MBA, P. Eng.: My first trip to the Asian continent, sadly, came too late in life – a mere two years ago – and I sincerely wish I could have visited earlier. Every hotel I stayed at excelled at service with dozens of takeaway lessons for Western hospitality businesses.
In Vino Veritas! Making Your Wine List Work For You
By feature writer Larry Mogelonsky, MBA, P. Eng: Wine can be a big source of revenue for your F&B stream. It can also be intimidating. Aside from price, confusion and lack of knowledge are two barriers to purchase. Luckily, both can easily be avoided with a comprehensive menu redesign.
