By feature writer Frederic Gonzalo: Within both the international and domestic travel industries, airlines and airports play a pivotal role. International Air Transport Association (IATA) predicts that airlines will carry some 3.6 billion passengers in 2016 – an increase of around 800 million over 2011 passenger numbers! Yet with increasing mobile device adoption, new technologies and social media disrupting the customer experience at various levels in the hospitality world, how is our overall flying experience changing? A recent report produced by SITA sheds interesting light on this perspective.
Being a Global Brand Leader
By feature writer Larry Mogelonsky: Larry interviews Larry Light, Global Chief Brands Officer for InterContinental Hotels to uncover some of the moves he’s made to help steer the massive ship that is IHG towards future branding success.
RevPAR, GOPPAR, ProfPAR: Which Is A KEY Metric?
By feature writer Serge Chamelian: Everyone has heard of RevPAR and its importance to the hotel industry, but is it still the preeminent measurement tool to assess financial performance of hotels?
Autumn Beckons a Return to Productivity for the Northern Hemisphere
By feature writer Larry Mogelonsky, MBA, P. Eng.: With the summer season behind us (winter season for those in South America, South Africa or Australia), spend a few minutes taking stock of your situation and planning your strategic charge through to the end of the calendar year. Here is my ‘Top Ten’ list of items that should be on your radar as we drive towards the final quarter.
The Holy Trinity of Digital Travel Marketing
By feature writer Frederic Gonzalo: Which digital marketing tactic do you think is most important?
Do you want to be Successful? Heres how!
As a keen observer of people from different walks of life and their behaviour, I have come to the conclusion that success is not only the life-force of an Identity, but that it is also subjective. While each of us may dance to a different music, beat our own course on virgin path, look at possibilities with our unique pair of eyes and give distinct shapes to our professional destiny moulding the clay of nous and effort in our separate ways; the bottom line for measuring success remains universally the same.
Looking Inside London Luxury
By feature writer Larry Mogelonsky, MBA, P. Eng: An Interview with Simon Wakefield, GM of The Halkin by COMO Hotels and Resorts
MoonShot Thinking for Hotels
Ever wondered what your business would look like if you could improve it by 10 times rather than the standard 10%? This is what Google have termed Moonshot Thinking.
The Prospects of Opting Out of Housekeeping
By feature writer Larry Mogelonsky, MBA, P. Eng: Housekeeping has always been a cornerstone of a guest’s experience, but now it appears that hotels rendering opt-out exchanges may change the paradigm behind this integral service. Encompassed as a part of the buzz term ‘decontenting’, this particular entity is when guests are prompted at check-in to opt-out of daily housekeeping services with primary compensations including additional loyalty points, room discounts or F&B vouchers. Many independents and a few major brands, notably select Westin hotels, are already employing this alternative tactic.
Advice to Graduating Hospitality Students from a Seasoned Hotelier
Matthew was the keynote industry speaker at the Blue Mountains International Hotel Management School Graduation Ceremony, invited to provide advice to graduating hospitality students.
