By Frederic Gonzalo: TripAdvisor shows results based on comments and reviews left by travelers worldwide. But did you realize how integrated it is with your Facebook network?
Are you properly prepared for a blackout?
Blackouts can happen to hotels anywhere, anytime around the world. In some countries, hoteliers learn to live with blackouts, but are you prepared for all the implications of a longer lasting power loss?
Strategist or tactician?
By Larry Mogelonsky: Given the variety and complexity of tasks necessary to keep a property running smoothly, the execution of strategic ideas is what really separates the bears from the cubs. Here are suggestions to make you a better tactician.
Security challenges: A hotel is not an airport
Hotel security is complex, with the need to balance effective security measures with the welcoming philosophy of hospitality.
Is AirBnB the next powerhouse travel brand?
By Frederic Gonzalo: AirBnB is now valued at an estimated $10 billion, with intentions to move beyond accommodations and into meeting space, car-sharing and tours & activities.
Travel bloggers should be on your hotel’s radar
By Larry Mogelonsky: Travel bloggers are wielding ever more power in the travel industry. How then should hoteliers deal with their rising influence?
The mobile features hotel guests want
By Frederic Gonzalo: A recent study shows how smartphones hold tremendous potential to better the customer experience in hotels.
The mobile features hotel guests want
By Frederic Gonzalo: A recent study shows how smartphones hold tremendous potential to better the customer experience in hotels.
Seventeen Guestroom Pet Peeves
By Feature Writer Larry Mogelonsky, MBA, P. Eng: The guestroom is the crux of the hotel experience, and there are many small things that can set a guest off but are often overlooked. Call this my pet peeve list, but see if you don’t agree.
Social media is earned media
By Larry Mogelonsky: Everyone knows how social media marketing works, but the practical application requires real work in real time. It has earned its place as a task requiring your full and undivided attention.
