By Frederic Gonzalo: Here are five tips to keep in mind when updating your profile and managing it moving forward, both for personal and brand accounts alike.
People on the move in April 2014
Global staff movements for April 2014 provided by Spectrum International.
Take the emotion out of room rate strategy
To maximise profit, rate strategy involves finding the right mix: the right room at the right rate to the right guest on the right night. It is a complex issue, which all too often is only a thumb suck without any basis.
Will there be ‘content shock’ in travel?
I am not seeing a massive movement towards content marketing in travel. Yet. But w
Fortifying your comfort foods
By Larry Mogelonsky: Keep in mind the crux of comfort foods – emotional eating with a pinch of indulgence – and you'll be sure to satisfy your patrons.
Airline crew security – how safe is your hotel?
The hotel is a safe haven for airline crews and the only place to rest before embarking on their next flight. Therefore, it is important the hotel takes all necessary steps to avoid any intrusion into the crew’s privacy and to prevent sabotage of flight plans.
The benefits of empowering your staff
By Joshua Meehan: Staff who are empowered to make knowledgeable decisions spend less time seeking permission and more time helping guests.
What to do with a naked guest
Why do many hotel guests suffering with somnambulism sleep naked, knowing the awkward and embarrassing situations that could happen?
The new Google Maps highlights your hotel’s Google+ page
By Joshua Meehan: Google Maps has always been a powerful travel tool, and the newest version makes things even better. Here's what hoteliers should pay attention to.
Goodbye is as important as hello
How do you create lasting, positive memories of a guest’s stay while at the same time reinforcing brand imagery and meaning? Consider enhancing their ‘sense of departure’ through publishing. …
