By feature writer L. Aruna Dhir: The power to make or break your brand lies with a handful of front of house and back of house team members who cater to the basics of a guest’s experience with your brand; from the moment the guest arrives to the length of his/her stay and beyond. Let’s take a closer look at these folks who hold the power of the Hotel’s universe in their very able hands.
Building Mobile Apps to Boost Meetings
By feature writer Larry Mogelonsky, MBA, P. Eng: Many of your sales teams are already utilizing electronic group-RFP search engines such as Cvent (www.cvent.com). This program enhances your property’s ability to secure new business. But what about enhancing the experience for your conference delegates once they are on property? That’s the basis for Cvent’s new meeting and event mobile app division entitled CrowdCompass.
There Are Some Who Should Not Work In Hospitality
By Anne Edwards, Editor in Chief, ehotelier: Once again, the team at ehotelier has read an article in the popular media promoting Jacob Tomsky's book Heads in Beds: A Reckless Memoir of Hotels, Hustles and So-Called Hospitality. At ehotelier, we strongly oppose any publication that serves to trivialise and degrade the professionalism of our industry and as this book continues to provoke the interest of the media, we at ehotelier feel that it is time to hear the opinions of hoteliers on this matter.
Understanding the Anatomy of Your Hospitality Organisation
By feature writer L. Aruna Dhir: It is imperative to understand what kind of organizations would we like to work in – a progressive organization where we can achieve more or would we rather stay put in a mediocre one, striving to improve it? One that buzzes with happy employees and happier guests! Or one where the only thing that attracts the guests is the off-season discounts.
Reinforcing the Value of Great Housekeeping
By feature writer Larry Mogelonsky, MBA, P. Eng: An interview with Victor Aburto, Director of Housekeeping at Montage Beverly Hills.
The Customer Journey to Online Travel Purchase
By feature writer Frederic Gonzalo: In the travel & hospitality industry, perhaps even more so than in any other verticals, the increasing power of web interactions, social media and mobile is affecting how customers will make decisions regarding an upcoming trip, from the destination website all the way to transportation options, accommodations, things to see and do, where to eat and, more importantly, where to book it all. Google Think Insights recently released an interesting tool shedding light on exactly how different channels affect the customer along the decision-making journey. This journey is made-up of four classic stages.
Grey Is the New Green in Hospitality: Rethinking the Baby Boomer
By feature writer Larry Mogelonsky, MBA, P. Eng: On the marketing front, the wages of baby boomers will still be a dominant force for the next decade. Some of us are retiring and looking to spend, others are still working (and possibly travelling for business) but nonetheless in need of some vacation time. Mobile, tablets, OTAs, social media – all trends that apply elsewhere also apply to us, albeit with less immediacy. So, in order to win our dollars, you must tactfully deliver the balance of both old-fashioned appeal with an experience aimed at those still young at heart.
Hotelier Notes from Season Two of Fawlty Towers
By feature writer Larry Mogelonsky, MBA, P. Eng: Fawlty Towers proved to be such a treasure trove of useful morsels of guest service wisdom that I had to divide the show into two articles, one for both of its six-episode seasons. Even though the characters on this show are, for the most part, totally incompetent and disgraceful hoteliers, by their very nature they have a lot to teach us about to get things right.
Ten Quick Ideas for Summer 2013 for Hoteliers
By feature writer Larry Mogelonsky, MBA, P. Eng: Ah, the long hot days of summer. Plenty of sunshine, plenty of heat. While many properties are hoping for their best few months, here are 10 ideas to consider as ways to step it up a notch and invigorate your team.
Is Artistic Controversy Healthy in Hotels?
By feature writer Larry Mogelonsky, MBA, P. Eng: A case analysis of a hotel’s relationship with the art world.
