By feature writer Larry Mogelonsky, MBA, P. Eng: Music can have a profound psychological effect on your mood and how you experience your surroundings. Not hard to understand. With this as a precedent, it is very important to match your selection of music to the experience you want your guests to have when they are present in a certain room or part of the hotel.
Two Big Life Lessons Make for Management Best Practices!
By feature writer L. Aruna Dhir: There are two lessons that I have learned recently that have important implications for the way we manage people. Learn these two lessons and watch your professional relationships blossom.
Canada Tourism: The Downward Spiral Continues
By feature writer Frederic Gonzalo: Did you know Canada was once part of the world's top 10 most visited countries? Back in 2002, Canada held the 7th position in this highly coveted ranking, but it's been a slow but gradual downfall ever since, closing in 16th position a decade later.
Cruising Through HITEC 2013
By feature writer Larry Mogelonsky, MBA, P. Eng: I attended this year’s HITEC trade show in Minneapolis on June 26 expecting, or at least hoping, to see a breakthrough insofar as technology that I could present to my readers – something that would trigger a stampede for your IT department or a call to your owners for more capital infusion. Alas, this was not the case. The 2013 HITEC symposium, excellent in most every way, delivered no knockout blows. But, in it’s own way, the growing number of vendors participating was signs for excitement, as it reflects a definite resurgence for our industry.
West Vs. East: Understanding the Chinese Travel Market
By feature writer Larry Mogelonsky, MBA, P. Eng.: My first trip to the Asian continent, sadly, came too late in life – a mere two years ago – and I sincerely wish I could have visited earlier. Every hotel I stayed at excelled at service with dozens of takeaway lessons for Western hospitality businesses.
In Vino Veritas! Making Your Wine List Work For You
By feature writer Larry Mogelonsky, MBA, P. Eng: Wine can be a big source of revenue for your F&B stream. It can also be intimidating. Aside from price, confusion and lack of knowledge are two barriers to purchase. Luckily, both can easily be avoided with a comprehensive menu redesign.
Hospitality Industry Professionals Agree that Heads in Beds Is Not Representative of Industry
By Anne Edwards, Editor in Chief, ehotelier: Given the overwhelming feedback we received from our hospitality industry colleagues, from Hoteliers, Owners, Students, Hotel School Academia and Industry professionals, we felt compelled to share a selection of their insights with you regarding the advice given in Jacob Tomsky’s book.
Ten Tips for Working with Travel Bloggers and Destinations
By Frederic Gonzalo: Just returned from Toronto where I attended TBEX 2013, the Travel Blogger Exchange. While there were many great insights shared during the two-days event, I wanted to share with you some of the highlights from William Bakker's session, called "Lessons Learned: Working with Bloggers & Destinations". It was interesting to see that, just like women are from Venus and men are from Mars, there are similar contrasts between travel bloggers and destination representatives.
If You List It Will They Come to Your Hotel?
By feature writer Larry Mogelonsky, MBA, P. Eng: There’s lots of fascinating uses of technology on the horizon, which is why I proactively seek out those with impact or potential to benefit constituents of the hotel industry. The firm is one such prospect and I sought out its president, David Jennings, to learn more about his product and how it relates to meetings revenue.
Top Ten People Who Can Make or Break Your Hotel Brand Part 2
By feature writer L. Aruna Dhir: It is the fully committed characteristics and a trained, positively inclined, responsibly ticking brain that guide our Hotel Brand Ambassadors to make the real difference between the ordinary and the awe-inspiring, the mundane and the magical, the lazily common and the effusively enchanting. Let’s learn about the remaining five Brand Ambassadors and their superior powers.
